AMOS Systems Support Specialist

3 weeks ago

Toronto, Canada Porter Airlines Full time

Job Summary

Reporting to Team Lead, AMOS Competence Centre this position supports the Technical Operations aircraft maintenance management system (AMOS) as a super user and administrative control of workflows, schedulers, technical assistance, and organizational configurations and settings. Duties & Responsibilities AMOS Super User; manage centralized control of user accounts Conduct daily review of errors and warnings in AMOS environments and bring to resolution Support Technical Operations by providing technical assistance to users Define the mapping of existing system data to the AMOS data structure and processes User acceptance testing and validation of AMOS software updates, patches, interfaces and processes Implement configurations and settings upon request from departments to improve the organizational use of AMOS Liaise with other Air Operators and Swiss-AS to keep up with best practices and recommend improvements to business workflows Work with AMOS Engineering Specialists and all departments in the support of AMOS access and functionalities Provide complex report requirements to Technology teams for development Support department reporting requirements through workflows and scheduler tasks Support migration of data from other maintenance programs and onboarding of new aircraft Assist in the implementation of new and updated AMOS programs, including related training module development Participate in regular organizational meetings Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy Behavioural Competencies Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others. Teamwork: Working collaboratively with others to achieve organizational goals. Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers). Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise. Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards. Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus. Qualifications Educational requirements: Aircraft Maintenance; Aviation Management; or Software Management Must have experience working in aviation maintenance departments (includes: planning, engineering, aircraft maintenance, reliability) Must have experience with aviation maintenance management software systems, AMOS experience an asset High level of computing and software skills/knowledge Ability to work independently and as part of a cohesive unit Ability to manage time effectively in a fast-paced and flexible work environment Good written and verbal communication skills

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