Amos Systems Support Specialist

6 months ago

Toronto, Canada Porter Airlines Inc. Full time

Job Summary:
Reporting to Team Lead, AMOS Competence Centre this position supports the Technical Operations aircraft maintenance management system (AMOS) as a super user and administrative control of workflows, schedulers, technical assistance, and organizational configurations and settings.

Duties & Responsibilities:

- AMOS Super User; manage centralized control of user accounts
- Conduct daily review of errors and warnings in AMOS environments and bring to resolution
- Support Technical Operations by providing technical assistance to users
- Define the mapping of existing system data to the AMOS data structure and processes
- User acceptance testing and validation of AMOS software updates, patches, interfaces and processes
- Implement configurations and settings upon request from departments to improve the organizational use of AMOS
- Liaise with other Air Operators and Swiss-AS to keep up with best practices and recommend improvements to business workflows
- Work with AMOS Engineering Specialists and all departments in the support of AMOS access and functionalities
- Provide complex report requirements to Technology teams for development
- Support department reporting requirements through workflows and scheduler tasks
- Support migration of data from other maintenance programs and onboarding of new aircraft
- Assist in the implementation of new and updated AMOS programs, including related training module development
- Participate in regular organizational meetings
- Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

Behavioural Competencies:
**Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.**Teamwork**: Working collaboratively with others to achieve organizational goals.**Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).**Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.**Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.**Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

- Educational requirements: Aircraft Maintenance; Aviation Management; or Software Management
- Must have experience working in aviation maintenance departments (includes: planning, engineering, aircraft maintenance, reliability)
- Must have experience with aviation maintenance management software systems, AMOS experience an asset
- High level of computing and software skills/knowledge
- Ability to work independently and as part of a cohesive unit
- Ability to manage time effectively in a fast-paced and flexible work environment
- Good written and verbal communication skills

Company Description:

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