Senior Director, Clinical and Service Excellence

3 months ago

Toronto, Canada The Pod Group Full time
STRATEGIC ● COLLABORATIVE ● ACCOUNTABLE ● RESULTS-DRIVEN ● EMPOWERING

OVERVIEW

A leading non-profit and charitable community organization dedicated to serving diverse backgrounds and communities across Ontario.

EDI-B VALUES

The success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through this effort, all team members embrace their roles in the organization with respect and dignity for all stakeholders. Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging.

MISSION

The Senior Director, Clinical and Service Excellence, promotes the vision and guiding principles of the organization to ensure the organization leads in the provision of its services. The candidate will provide strategic and operational oversight of all clinical programs while leading, developing and maintaining the highest standard of clinical competencies in the delivery of services to all clients.

The candidate will also provide leadership in the creation and implementation of Equity, Diversity and Inclusion strategies and principles in the organization. The Pod Group is partnering with this organization to place a compassionate, analytical and hands-on leader to fulfill the role of the Senior Director, Clinical and Service Excellence.

PRIORITIES

  • Develop, monitor, and lead the implementation of the strategic and operational plans, including the development of clinical policies, high-quality service standards, and quality improvement processes.
  • Provide input and monitor financial and statistical budgets, ensuring financial objectives are achieved.
  • Develop and implement a staff development and training strategy with objectives based on clinical needs as identified by operations, clinical staff, and best practices.
  • Establish and nurture partnerships that will advance the strategic priorities of the organization, including the development of outcome evaluation capacity.
  • Assess risks in all programs and services and develop a strategy to mitigate risks.
  • Leads and ensures new research and evidence-based practices are embedded throughout clinical services.
  • Foster positive and constructive interpersonal relationships with the staff, volunteers, residents, visitors, external stakeholders, government officials, and related professional associations.
  • Develop, implement and lead high-quality services for the clients, ensuring that clinical programs are evidence-informed and achieved in accordance with documented standards and requirements from the Ministry of Children, Community and Social Services, Ministry of Health and the standards of Accreditation Canada.
  • Oversee the creation and implementation of program objectives, action plans, benchmarks and evaluation procedures that align with the Strategic and Operational Plans of the organization.
  • Ensure the effective management of human, financial and physical resources of community programs and lead and manage client service excellence, ensuring a high level of satisfaction with a proactive approach to resolving any community service-related client complaints.
  • Lead Quality Improvement initiatives to ensure clinical programs are meeting ministry standards, funder requirements and service agreements, and provide quality care in terms of access and treatment.
  • Oversee and implement evidence-based treatment and interdisciplinary practices/standards that are consistent with best practices in children's mental health in collaboration with clinical and program leaders.
  • Improve organizational success in all staff functions through the lens of equity, diversity, and inclusion by implementing best practices, evaluating processes, and measuring organizational benchmarks.

Requirements

TALENTS & EXPERTISE

  • Master’s degree in a Health Discipline, Social Sciences, Public/Health Administration, Education or equivalent.
  • Regulated Health Care Professional and registration with a Professional College.
  • Minimum of eight (8) years of related experience with at least five (5) years in a management level.
  • Experience in a community-based environment, preferably in a mental health setting.
  • Experience with and strong knowledge of Ontario’s legislation applicable to the non-profit and mental health sectors.
  • Demonstrated track record of leading, influencing and executing equity, diversity, and inclusion strategies.
  • Demonstrated experience in the development and implementation of work plans and operational plans.
  • Demonstrated track record of leading and managing organizational change in a clinical and community interdisciplinary setting with a focus on outcomes.
  • Demonstrated track record of leading quality improvement initiatives with successful outcomes.
  • Strong interpersonal and communication skills, with proven ability to lead and establish positive partnerships with all key stakeholders such as clients, families, staff, and community partners.
  • Personal alignment with the guiding principles of the organization.

THE POD GROUP

The Pod Group (PG) is a creative consulting group that provides customized and innovative solutions to support our client’s growth and ultimate success while promoting the integration of equity, diversity, inclusion and belonging in creating culture and engagement.

We balance strategy and people to help community organizations make better use of their resources by focusing on building the competencies to promote people-centric organizations.

The Pod Group has great success in serving a number of community sectors, including health, social services, developmental, housing, mental health, and community health care.

We promote a unique approach while incorporating marketing and human resources as an integral component of strategy, mission, and vision. This focus aligns strategy with the development of a culture that embraces all stakeholders and a community spirit while ensuring an effective plan that meets the requirements of the organization.

  • Senior Clinical Program Director for Rehabilitation Excellence

    4 weeks ago

    Toronto, Ontario, Canada Unity Health Toronto Providence HealthCare Full time

    **Role Overview**The Senior Clinical Program Director for Rehabilitation Excellence will lead the Providence Healthcare site's Rehabilitation Program, driving excellence in patient care and strategic planning. This role requires a strong leader with experience in program management, clinical operations, and financial management.**Key...

  • Senior Clinical Data Management Director

    2 weeks ago

    Toronto, Ontario, Canada Everest Clinical Research Services Inc Full time

    About UsEverest Clinical Research Services Inc. is a leading contract research organization (CRO) providing comprehensive clinical research services to the pharmaceutical, biotechnology, and medical device industries.Salary and BenefitsWe offer a competitive salary of approximately $185,000 per annum, plus benefits that include health insurance, retirement...

  • Statistical Director for Clinical Trials

    2 weeks ago

    Toronto, Ontario, Canada Everest Clinical Research Services Inc Full time

    Job SummaryWe are seeking a skilled Statistical Director to join our team at Everest Clinical Research Services Inc in Bridgewater, New Jersey. As a key member of our Biostatistics department, you will be responsible for managing clinical trial programs and projects from start to finish.

  • Clinical Research Director

    3 weeks ago

    Toronto, Ontario, Canada Everest Clinical Research Services Inc Full time

    Job Title: Director, Business DevelopmentEverest Clinical Research is a leading contract research organization offering a wide range of services to the pharmaceutical, biotechnology, and medical device industries. We are seeking a skilled Director, Business Development to join our team in the USA.Job Responsibilities:Source new client and project...

  • Statistical Operations Director

    4 weeks ago

    Toronto, Ontario, Canada Everest Clinical Research Services Inc Full time

    At Everest Clinical Research Services Inc, we seek a skilled Associate Director, Biostatistics to lead our Bridgewater, New Jersey, USA team or work remotely in accordance with our Work from Home policy.Key Responsibilities:Collaborate with Directors, Senior Directors, and Executive Directors to manage clinical trial programs/projects from one or multiple...

  • Director, Family Services

    2 weeks ago

    Toronto, Canada Jewish Family and Child Service Full time

    **Director, Family Services**: ***About the Agency**: ***: **About the Role**: Are you ready to make a real difference in the lives of individuals, families, and communities? As our **Director of Family Services**, you will be a key leader shaping impactful, client-centered programs designed to foster safety, wellness, and equity. Collaborate with a...

  • Senior Clinical Program Director Seniors Health

    6 months ago

    Toronto, Canada Unity Health Toronto Providence HealthCare Full time

    As an integral member of the Hospital leadership and patient care teams, the primary role of the Senior Clinical Program Director (SCPD) is to work in partnership with the program medical directors and includes: providing exemplary leadership and strategic guidance to the Senior’s Health and Ambulatory Care Program; ensuring excellence in the provision of...

  • Clinical Operations Director

    2 weeks ago

    Toronto, Ontario, Canada Salgado LLC Full time

    Executive DirectorThis leadership position requires a visionary leader to oversee all operational aspects of the clinic. The ideal candidate will have a strong background in healthcare administration, with experience leading a talented management team. The Executive Director will be responsible for ensuring high-quality care delivery and engaging with key...

  • Senior Biostatistician Leader

    3 weeks ago

    Toronto, Ontario, Canada Everest Clinical Research Services Inc Full time

    Everest Clinical Research Services Inc is a leading full-service contract research organization (CRO) providing clinical research services to global pharmaceutical, biotechnology, and medical device industries.We are seeking an experienced Senior Biostatistician Leader to join our team in Bridgewater, New Jersey, USA or work remotely from a home-based office...

  • Director, Clinical

    3 weeks ago

    Toronto, Canada Covenant House Toronto Full time

    **Director Clinical & Health Services** **Full Time** **Hybrid, Downtown Toronto** Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day. More than a place to stay, we provide...

  • Clinical Director of Ambulatory Care Services for Seniors

    2 weeks ago

    Toronto, Ontario, Canada Unity Health Toronto Providence HealthCare Full time

    Job OverviewWe are seeking an experienced Clinical Director to lead our Senior’s Health and Ambulatory Care Program at Unity Health Toronto Providence HealthCare.

  • Biostatistics Leadership Position in Clinical Research

    2 weeks ago

    Toronto, Ontario, Canada Everest Clinical Research Services Inc Full time

    About Everest Clinical Research Services Inc.Everest Clinical Research Services Inc. is a reputable full-service contract research organization (CRO) providing comprehensive clinical research services to pharmaceutical, biotechnology, and medical device industries worldwide. Our team collaborates with top companies to advance innovative drugs, biologics, and...

  • Clinical Director

    3 months ago

    Toronto, Canada Edgewood Health Network Inc Full time

    EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and...

  • Executive Director

    1 month ago

    Old Toronto, Canada Director File Full time

    Job Opportunity: Executive DirectorWe are seeking a highly skilled and experienced Executive Director to lead our team at Director File. As a key member of our senior leadership team, you will be responsible for driving our organization's strategic vision and goals.Key Responsibilities:Develop and implement strategic plans to achieve organizational...

  • Director of Shelters and Clinical Services

    2 months ago

    Toronto, Canada YWCA Toronto Full time

    **Employment Type**:Full-Time, Permanent **Work Hours**:35 hours per week (Per Management Hours of Work Policy) **Salary**: $86,365 - $101,194 annually (M11) plus comprehensive benefits package **Location**:Head Office -** **87 Elm Street, Toronto (Hybrid work option possible) **Application Deadline**:Friday, October 5, 2024 **JOIN OUR TEAM** - Are you...

  • Clinical Leadership Director for Geriatric Healthcare

    2 weeks ago

    Toronto, Ontario, Canada Unity Health Toronto Providence HealthCare Full time

    Job Overview:The Senior Clinical Program Director (SCPD) position at Unity Health Toronto Providence HealthCare offers a unique opportunity to lead the strategic planning and implementation of geriatric healthcare services.About Us:Unity Health Toronto is a health network that serves patients, residents, and clients across the full spectrum of care. Our team...

  • Senior Director, Business Growth and Partnerships

    2 weeks ago

    Toronto, Ontario, Canada Everest Clinical Research Services Inc Full time

    About UsEverest Clinical Research Services Inc is a renowned contract research organization (CRO) that has been serving the pharmaceutical, biotechnology, and medical device industries for over 18 years. Our company has established itself as a trusted partner for clinical research services, providing high-quality deliverables and exceptional customer service...

  • Clinical Services Director

    2 weeks ago

    Toronto, Ontario, Canada Odgers Berndtson Full time

    Application is invited for the position of Clinical Services Director - Laboratory Services at William Osler Health System. The hospital system includes Brampton Civic Hospital, Etobicoke General Hospital, and Peel Memorial Centre for Integrated Health and Wellness. Serving 1.3 million residents, Osler is Accredited with Exemplary Standing and recognized for...

  • Senior Clinical Data Management Professional

    2 weeks ago

    Toronto, Ontario, Canada Everest Clinical Research Services Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Clinical Data Management Professional to join our team at Everest Clinical Research Services Inc.

  • Director of Clinical Services

    3 months ago

    Toronto, Canada The Salvation Army Full time

    Are you motivated, looking for a role with a purpose, and have a desire to make a difference in your local community? The Salvation Army’s Meighen Health Centre (MHC) is a long-term care and assisted living facility located in Toronto, within walking distance of the Davisville subway station and with free on-site parking. We care deeply about our residents...