Dispatcher

4 weeks ago


Victoria, Canada GFL Environmental Full time

Position Summary

The Dispatcher is responsible for managing incoming service orders, guiding drivers, and addressing service-related concerns. This role involves interacting with various stakeholders, including customers, sales teams, and operations staff. This is a great opportunity for anyone looking to expand upon their current experience in customer service or dispatching roles.

The regular work schedule is 8:00am to 4:30pm, Monday through Friday in the office.

Specific Duties & Responsibilities

Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.

Dispatch calls to routes based upon designated route and driver location.

Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion

Distribute, collect and review route sheets for proper days end data entry.

Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.

May perform some additional responsibilities as assigned by the Operations Manager.

Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.

Fields incoming calls / emails from customers

Trouble shoots and resolves potential delivery and pickup problems before they result in service issues

Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity

Records and document information from drivers and distributes to appropriate departments

Communicates with maintenance shop personnel

Requirements

Completion of high school.

1-2 years in a transportation, dispatch, or a customer service role.

Education in transportation, logistics, or a similar area of study would be an asset.

Prior dispatching experience is a strong asset.

Experience in a call center environment would be an asset.

Proficient in MS Outlook, Excel, and Word.

Knowledge, Skills and Abilities

Strong communication and interpersonal skills.

Strong customer focus.

Proven ability to multi-task & ability to prioritize tasks.

Advanced skill level with software applications and word processing accuracy including adequate typing speed.

Required to work extended hours including occasional weekends.


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