Emergency Call Taker

2 weeks ago

Victoria, Canada PHSA Full time

**Posting: EB23:111b(e)**

**Posted: June 14, 2023**

**Closes: June 28, 2023**

**EMCT Training: August 22, 2023**

**As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA effective October 26, 2021.**

**_ Upcoming Career Opportunities for Full Time Irregularly Scheduled Emergency Medical Call Taker (EMCT) Trainees in the following Dispatch Operations Centre:_**
- Langford Dispatch Operations Centre, Victoria BC

You are a calm and decisive individual with a keen interest in health care. You’re a good “phone person” who can listen for what’s not being said, provide clear and direct communication, and can multitask with excellent typing skills. A career in emergency health services is a challenge that has you excited Bring your call centre or customer service experience to the Provincial Health Services Authority for an opportunity to make a difference through BC Emergency Health Services.

**What you’ll do**

The role of Emergency Medical Call Taker (EMCT) is the first point of contact in 911 calls that are directed to ambulance services. Working in a call centre environment, the EMCT provides support to the public via telephone in cases of emergency medical situations. Gathering and sharing vital information, the EMCT is the liaison between the caller, dispatch team, paramedic crews, and hospitals. Every day will be different, but during any given shift, the following tasks can be expected:

- Use exceptional customer service skills while remaining calm and focused in stressful, high pressure situations, adapting quickly in a dynamic environment
- Quickly prioritize multiple competing tasks, using a methodical approach to problem solve, make decisions, and communicate clearly
- Take a leadership role while actively building relationships with team members and callers
- Actively seek win-win solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

**What you bring**

Initial Qualifications:

- Completion of Grade 12 and minimum 19 years of age
- Valid certificates in Standard First Aid and CPR Level C - **Completed by July 31, 2023**:

- 2+ years’ experience in customer service; 40wpm keyboarding
- Fluent spoken and written English
- Typing (40 wpm)
- Medical Terminology
- Province Wide Geography
- Online Simulation - Criti-Call
- Critical Listening

**_ Successful applicants will begin EMCT training August 22, 2023_**

** Basic First Aid certificate (or higher - ie OFA2, EMR, PCP) **and
** CPR-C certificate **to**:
**.**

**Next Steps in the Recruitment Process**:

- Applicants who are successful in the testing will be contacted to come into the centre to complete a **double plug-in observation shift.**
- If you are successful in the double plug-in observation shift, you will be invited to a **virtual interview.**

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth and development.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

**Job Type**:Irregular, full-time

**Wage**:$31.65 hourly

**Location**:Langford Dispatch Operations Centre, 2764 Leigh Road, Victoria BC V9B 4G1

**Hours of Work**:Work shifts on weekdays and weekends, rotational shifts, statutory holidays as operation runs 24/7, 365 days a year

**What we do**

BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services. BCEHS is part of the Provincial Health Services Authority (PHSA).

PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to

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