Customer service representative

2 weeks ago

PointeClaire, Canada Randstad Canada Full time
Do you have experience as a telephone dispatcher and would like to work for a growing company in the healthcare field?

Are you looking for a day and week job in the west end of Montreal where you'll have the chance to go into the office every day?

Do you want to work in a fast-paced environment that requires you to perform a multitude of tasks?

This is the place for you

Working for this company gives you the chance to make a significant difference in people's lives. This company provides essential support services to families and individuals in need, which can be personally and professionally rewarding.

By working for this company, you will have opportunities to have an important social mission while growing professionally.

It's a job that requires speed, logic and determination. You'll be distributing shifts to healthcare professionals who will be providing domestic services to their respective clients.

We want a bilingual person who is able to plan, coordinate and manage all activities related to dispatching home care services to clients.

Advantages
- Be part of a fast-growing company focused on employee well-being and collaboration.
- The chance to make a significant social impact by providing essential support to families and individuals in need.
- Permanent position 5 days a week at the pointe-claire office
- Position with many responsibilities and the opportunity to diversify tasks
- Parking available
- Intensive 3-month training to qualify for the position.
- Work-life balance/flexible hours
-Sick leave
-Vacation
-Social activities
-Comprehensive insurance
-Performance bonuses
-Group RRSP participation

Responsibilities
As a customer service agent, you will:

- Handle incoming calls and e-mails from customers interested in the company's care services
- open files with new customers and explain the procedure to them
- Distribute work shifts among employees according to the needs of customers in demand
- Create customer assistance plans in the software
- Communicate, by telephone or e-mail, with home care attendants to transmit information required for the performance of their duties, and to ensure the transfer of information between the client and the home care attendant.
- Respond to customer complaints and take corrective action as required.
- Complete the integration process for new employees
- Compile weekly statistics on recurring and ad hoc availability of home care attendants.

Qualifications
For this position, we need someone with:

- Experience in telephone customer service in a call center (inbound or outbound)
- Willingness to work in the healthcare field is a strong asset
- Shift work or dispatching experience is a strong asset
- Ability to multi-task
- Bilingualism (French/English) is required
- Comfortable doing on-site training and working from the office as well

Summary
Position: customer service representative - health sector
Salary: $21/hour + 25% bonus given every 3 months based on measurable criteria according to assignments.
Schedule: must be available Monday to Friday from 9 a.m. to 5 p.m. for a total of 35 hours (spread over 4 or 5 days)
Location: Pointe-claire, montreal

If this position interests you and you feel you have the required skills, please apply here directly or send us your updated resume at karell.fucile@randstad.ca

We look forward to hearing from you

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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