Service Technician 1

6 months ago

Québec City, Canada NCR Corporation Full time

À propos de NCR

NCR Corporation (NYSE : NCR) est un chef de file dans la transformation, la connexion et l’exploitation de plateformes technologiques pour les services bancaires autogérés, les magasins et les restaurants. NCR a son siège social à Atlanta, en Géorgie, et emploie 38 000 personnes mondialement. NCR est une marque de commerce de NCR Corporation aux États-Unis et dans d’autres pays.

TITLE: NAMER Customer Engineer Representative I

LOCATION: Montreal/Quebec Region

YOU ARE:

Exceptional at communicating with customers (by maintaining strong relationships, handling problems before they start, and making sure customers have what they need when they need it.) (But we knew you knew that already.) Oh, and you’re skilled at working on products such as ATMs, PCs, and POS systems.

Sound familiar (and exciting)? You’ll feel right at home as an NCR Customer Engineer Representative I (CE I). In this entry-level role, you’ll represent the NCR Voyix brand, problem-solve at a basic module (FRU) level, organize & plan time effectively, and know when and who to turn to for support. And when push comes to shove, you’ll always be ready to apply your manual skills to resolve technical problems.

What makes this more exciting? Knowing that it’s all to help make life easier for people all over the world, through more than 550 million transactions every day. Our clients are restaurants, shops, banks, and airports. They come to us for software, hardware, and services. Your skills make sure we can assist them in the ways they need it the most.

YOU CAN EXPECT TO:

Be responsible for basic installation, maintenance, and repairs on equipment within an assigned territory—all while keeping customers completely assured and satisfied. (And in compliance with agreed upon Service Level Agreements, of course.) Wield your manual skills and perform work on products like ATMs, POS systems, kiosks, single pocket proof encoders, and workstations. Assist in site preparation, including installation of cable, staging of equipment, and minor testing of equipment.  Be a guardian of all NCR assets used in the delivery of customer services (that’s tools, software, vehicles, documentation, and intellectual property). Which means you’ll maintain stellar records and an appropriate parts inventory. Capture customer information so that we can complete any invoicing and stay in contact to make sure we’re providing the best possible service.

PEOPLE DESCRIBE YOU AS:

Someone who just can’t help resolving problems before they start. We don’t know how you do it. But keep it coming. Because you’ll be a superstar when it comes to performing periodic preventative maintenance. Driven to tackle any situation thrown at you, but also confident enough to ask for help when you need it. So if you’re ever feeling stuck in your role as a CE I, you’d always pull in the proper associate, team member, or territory manager who can help. A stickler for record-keeping. Which comes in handy when you’re asked to log all customer calls and activity, plus track all expenses incurred in the delivery of services (like phone calls or driving).

YOU HAVE:

A High School diploma or equivalent A valid provincial license (not learners permit) and a clean driver’s record Canadian citizen or permanent resident – company sponsorship is not available Must have valid passport to travel to the US for training Up to a year of related experience (but previous experience in NCR or similar equipment is always a plus). Working knowledge of Microsoft Office Suite, Windows XP, and Windows 2000. Amazing flexibility and a positive attitude. No. Matter. What. (We’re talking some nights, weekends, overtime, flex shifts, and being on call to keep our customers happy.) Your team in mind, even when you have to work solo. A strong back. This position must require prolonged travel, rotating shifts, carrying and lifting tools and parts weighting up to 50 lbs., and bending, squatting, walking, standing and/or sitting for prolonged periods of time.

P.S.:

Before taking this position, you’ll need to complete NCR specific certification based on business/territory needs and assigned LOBs as determined by a manager.

Les offres d’emploi sont conditionnelles au respect des critères de présélection applicables à l’emploi.

Déclaration TEE

L'engagement de NCR envers la diversité et l'égalité des chances en matière d'emploi est intégré à nos valeurs communes. Tous les candidats qualifiés seront pris en considération pour un emploi sans distinction de sexe, d'âge, de race, de couleur, de croyance, de religion, d'origine nationale, de handicap, d'orientation sexuelle, d'identité de genre, de statut d'ancien combattant, de service militaire, d'informations génétiques ou de toute autre caractéristique ou conduite protégée par la loi. NCR s'engage à être une entreprise inclusive à l'échelle mondiale où toutes les personnes sont traitées équitablement, reconnues pour leur individualité, promues en fonction de leurs performances et encouragées à s'efforcer d'atteindre leur plein potentiel. Nous croyons en la compréhension et le respect des différences entre toutes les personnes. Chaque individu chez NCR a la responsabilité continue de respecter et de soutenir un environnement diversifié à l'échelle mondiale.

Déclaration aux agences tierces

À TOUTES les agences de recrutement : NCR n'accepte que les CV des agences figurant sur la liste des fournisseurs privilégiés de NCR. Veuillez ne pas transmettre de curriculum vitae à notre système de suivi des candidats, aux employés de NCR ou à toute installation de NCR. NCR n'est pas responsable des frais ou charges associés aux CV non sollicités.

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