Senior Field Service Technician

1 week ago


Québec, Quebec, Canada PeopleToGo Full time

Job Title: Senior Field Service Technician

Location: Quebec City, Quebec

Type: Full-Time/Part-Time or Per Project


About the Job:

We are seeking a highly skilled and experienced Senior Field Service Technician to join our team at PeopleToGo. As a Senior Field Service Technician, you will be responsible for performing intermediate IMAC activities, including hardware roll-outs, refreshes, and other deployment-related activities on PCs, laptops, printers, POS devices, etc.


Responsibilities:
  • Perform intermediate IMAC activities: hardware roll-outs, refreshes, and other deployment related activities on PCs, laptops, printers, POS devices, etc.
  • Handle software installation/support/upgrades
  • Perform deskside support services installing and troubleshooting of hardware, software, and network related issues
  • Provide 1st level Help Desk support
  • Perform basic LAN and internetworking related activities
  • Handle bench repairs (depot service) & remedial maintenance
  • Respond/update/close calls from National Dispatch/Call Management Center
  • Communicate with customers to diagnose problem, establish E.T.A., and parts requirements


Requirements:
  • Have at least 1-2 years of field service experience doing hardware roll-outs, refreshes, and other deployment-related activities
  • Have at least 1-2 years of deskside support experience
  • Have strong internetworking and troubleshooting skills
  • Have A+ certification
  • May have other vendor certifications from Cisco, Microsoft, and/or from OEMs (Dell, Toshiba, Lenovo, HP)
  • Must be a self-starter and have the ability to manage multiple tasks
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must be available to work flexible work schedules
  • Must have a minimum of a Diploma from a recognized IT program


What We Offer:

At PeopleToGo, we offer a competitive salary of $55,000 - $65,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.


How to Apply:

If you are a motivated and experienced Senior Field Service Technician looking for a new challenge, please submit your resume and daytime contact information for consideration.



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