Senior Field Service Technician
1 week ago
Job Title: Senior Field Service Technician
Location: Quebec City, Quebec
Type: Full-Time/Part-Time or Per Project
We are seeking a highly skilled and experienced Senior Field Service Technician to join our team at PeopleToGo. As a Senior Field Service Technician, you will be responsible for performing intermediate IMAC activities, including hardware roll-outs, refreshes, and other deployment-related activities on PCs, laptops, printers, POS devices, etc.
- Perform intermediate IMAC activities: hardware roll-outs, refreshes, and other deployment related activities on PCs, laptops, printers, POS devices, etc.
- Handle software installation/support/upgrades
- Perform deskside support services installing and troubleshooting of hardware, software, and network related issues
- Provide 1st level Help Desk support
- Perform basic LAN and internetworking related activities
- Handle bench repairs (depot service) & remedial maintenance
- Respond/update/close calls from National Dispatch/Call Management Center
- Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
- Have at least 1-2 years of field service experience doing hardware roll-outs, refreshes, and other deployment-related activities
- Have at least 1-2 years of deskside support experience
- Have strong internetworking and troubleshooting skills
- Have A+ certification
- May have other vendor certifications from Cisco, Microsoft, and/or from OEMs (Dell, Toshiba, Lenovo, HP)
- Must be a self-starter and have the ability to manage multiple tasks
- Exceptional customer service skills
- Good communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules
- Must have a minimum of a Diploma from a recognized IT program
At PeopleToGo, we offer a competitive salary of $55,000 - $65,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.
If you are a motivated and experienced Senior Field Service Technician looking for a new challenge, please submit your resume and daytime contact information for consideration.
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