Bilingual Field Tech I

4 months ago

Ottawa, Canada CompuCom Systems Inc Full time

Overview

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Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It We’re looking for a Field Technician to join our team.

In order to deliver our exceptional services, we need dedicated and enthusiastic, hard-working, and customer service-oriented technicians-- that’s where you come in Your role will include unparalleled technical support for our client, allowing them to experience the best support available within the industry.

Ce poste est situé à Ottawa. En tant que technicien de terrain I, vous serez responsable de la prise en charge et de la maintenance des ordinateurs portables, des ordinateurs de bureau et des imprimantes pour les utilisateurs finaux de nos clients. Un passeport et un permis de conduire valide et ainsi qu’un véhicule sont requis. Ce rôle relève du directeur du service à la clientèle. Ce poste nécessite d’être bilingue Français / Anglais.

This position is located in Ottawa 

MUST be conversationally fluent in French and English

What We Need & What You'll Do (Responsibilities)

Troubleshoots, repairs, and provides maintenance to machines and/or equipment on customer site in accordance with established procedures and guidelines. Adjusts machine settings according to specifications to complete tasks accurately in a timely fashion. Reads and interprets blueprints and diagrams to select, position, and secure machinery.  Maintient, analyse, dépanne et répare les systèmes informatiques, le matériel et les périphériques informatiques Documente, entretient, met à niveau ou remplace les systèmes matériels et logiciels Prend en charge et maintient les informations de compte d'utilisateur, y compris les groupes de droits, de sécurité et de systèmes. Identifie, analyse et répare les défaillances des produits, commande et remplace les pièces au besoin S'appuie sur l'expérience et le jugement pour planifier et atteindre ses objectifs. Effectue une variété de tâches compliquées Travaux sous supervision générale. Un certain degré de créativité et de latitude est requis Assistance logicielle sur place Réparation d’imprimantes haut de gamme et d’appareils multifonctions Réparation matérielle et restauration logicielle au niveau des composants de serveur Remplacement/configuration de périphérique réseau Dépannage réseau de base Exécution ‘Smart Hands’

Who You Are (Qualifications)

**MUST be conversationally fluent in French and English** Associate's degree (or equivalent) in Computer Science, Electronics, Mechanics, or related field Minimum 0-2 years’ experience in related field Experience working with a multitude of tools Electro-mechanical background Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers Working knowledge of electrical, mechanical, and control aspects of automation systems. Knowledge of the Microsoft Office application suite including MS Outlook Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality Demonstrated capability to achieve results in a fast-paced, client-driven environment Nécessite une expérience dans le domaine ou dans un domaine connexe; familier avec une variété de concepts, de pratiques et de procédures du domaine Capable d'effectuer la gestion des appels dans un environnement de rapport en temps réel Capable de travailler de manière autonome et avec une supervision limitée Excellentes compétences verbales et écrites Avoir de bonnes compétences interpersonnelles et de communication.

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