Client Services Manager

1 day ago

Kelowna, Canada Senior Helpers - Kelowna Full time

 

Client Services Manager

Begin a remarkable career that will make a difference in the lives of seniors.
Working at Senior Helpers Kelowna provides a unique opportunity for a truly rewarding career in a field you can be proud of.
By choosing to work for Senior Helpers, you’re not just giving exceptional care to our clients, but you’re gaining a genuine, in-home connection designed to give our clients the absolute best quality of life.

About Us: 

We are committed to providing exceptional care and enhancing the quality of life for our senior clients.
Our compassionate team works tirelessly to ensure our clients feel comfortable, safe, and well cared for in their own homes.

Job Summary: 

As a Client Services Manager, you will be the key liaison between our clients, their families, and our team of caregivers.
Your role is to ensure that our services are delivered with excellence and that our clients' needs are met with compassion and professionalism.

Responsibilities:

  • Conduct initial assessments and develop personalized care plans for new clients.
  • Maintain regular communication with clients and their families to ensure satisfaction with services.
  • Supervise and support the caregiving team, providing guidance and resolving any issues that arise.
  • Coordinate with medical professionals, therapists, and other service providers to ensure comprehensive care.
  • Monitor and evaluate the effectiveness of care plans, making adjustments as needed.
  • Manage client records, ensuring accurate and up-to-date information.
  • Handle client inquiries and address concerns in a timely and effective manner.
  • Participate in recruitment, training, and evaluation of caregivers.
  • Promote a culture of continuous improvement and client-centered care within the team.
  • Ensure compliance with all federal and provincial laws, regulations, and Senior Helpers policies.

Qualifications:

  • Minimum of 3 years experience in a similar role within the senior care industry.
  • Strong understanding of senior care practices and regulatory requirements.
  • Excellent interpersonal and communication skills.
  • Ability to handle sensitive situations with empathy and professionalism.
  • Strong organizational and problem-solving skills.
  • Intermediate to advanced understanding of Microsoft Office applications (i.e.
    Outlook, Word, PowerPoint, etc)
  • Experience with WellSky client management software would be an asset.

Benefits:

  • Competitive salary
  • Health Benefits
  • Paid vacation
  • Professional development opportunities
  • Positive and supportive work environment

 

Senior Helpers of Kelowna Company Culture:

Our company culture is based on strong core values, recognition of achievements, and respect; our caregivers and staff are treated with respect in an inclusive environment, enjoy employee pride and camaraderie, and recognize that the work they do makes a real difference for our clients.

 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial or local laws. 

 

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