Assistant Restaurant Manager

5 months ago

Toronto, Canada Hornblower Cruises and Events Full time

City Experiences is seeking an Assistant Restaurant Manager for our City Cruises operation in Toronto.

*Please note, this is a seasonal/contract position*

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The Assistant Restaurant Manager will successfully direct and oversee all activities of the dining cabin and restaurant to ensure high-quality food and drinks, hospitable and efficient customer service, and profitable operations. The Assistant Restaurant Manager will personally contribute to the unforgettable guest experience, will be favorably viewed by supervisors and peers, and will be swift and efficient in the execution of their assigned duties. Performance will be measured by guest satisfaction scores, departmental tests, management evaluation, and feedback from peers on the City Cruises’ team.

Crew Benefits:

 Competitive Wage Retention Bonus - up to $ Complimentary Cruise Tickets & Uniforms Complimentary Crew Meals Crew Recognition Awards Crew Referral Program - up to $ per referral Crew Events Paid Training

Essential Duties & Responsibilities:

Customer Service:

Provides exceptional hospitality to guests and shipmates as prescribed in RESPECT Service System Rotates as shift manager and ensures adherence to cruise scripts, supervision of staff, quality meal service and entertainment Gathers necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.) Conducts daily stand-up briefing and communicates to employee all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures) Maintains highest standards of safety for customers and staff Maintains highest standards of sanitation in accordance with local regulation and corporate guideline Develops and executes programs that improve the level of service and product quality

Leadership and Teamwork:

Leads by example; maintains highest level of professionalism, integrity, and sound work habits Develops strong teamwork within the crew Assists in training, and development of all restaurant shipmates Work with staff on all preparatory work prior to starting and finishing of the event Responsible for staffing level Fill server/event crew role when a server/event crew/bartender is not available and provide service to the guest Prepare alcoholic & non- alcoholic requisition form for next cruise/event  Arranges services for special events Helps execute shipmate incentive programs Maintains good relationship with other departments (marine, sales, and administration)

Administration:

Attends all scheduled meetings Assists Restaurant Manager with weekly inventory and ordering product supplies for Harbour Tour boat (Oriole & Showboat) Prepare liquor, wine & beer ordering sheet at least one day before the event Operates all restaurant systems (point of sale, inventory/purchasing system, reservations system) Reconciles onboard cash and credit sales with the point-of-sale system Reviews timecards for each shift to ensure accuracy Completes any other duties as assigned by the Director of Food & Beverage or the Food & Beverage Manager Be prepared to begin work at scheduled time Maintain uniform and personal grooming in compliance with appearance standards

Requirements & Qualifications:

Minimum of two (2) years restaurant supervision experience Prefer bachelor’s degree with 1-2 years additional experience. Hospitality or Culinary degree Smart Serve Certificate required Food Handler’s Certificate required Will be required to be available for work on all major holidays Mathematical skills (addition, subtraction, multiplication, and division) necessary to interpret reports and budgets Must be able to: Successfully manage front-line restaurant staffCommunicate effectively in oral and written formTrain, develop and motivate staffAnalyze and solve problems Ability to read, write, and speak English to comprehend and communicate job functions Demonstrated ability to manage multiple priorities/tasks Establish and maintain effective working relationships as required by job responsibility Provide advice/opinion and exercise discretion concerning confidential and sensitive matters Listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus Set aside emotional factors and/or validate them in order to discover key/relevant issues Moderate computer skills are essential; will frequently work with Microsoft office products as well as point of sale system and web-based applications Must be able to work all shifts including days, weekends and holidays Ability to reach, bend, stoop, wipe, push, pull, move or lift. Ability to safely move up to 40 lbs (18 kgs) If required, wear assigned Personal Protective Equipment (PPE) ( non-slip shoes, gloves, weather appropriate dress attire, sun protection)

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System  embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.

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