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Complex Claims Director
3 months ago
Position Summary
We are hiring for a Claims Director to join our team. The successful candidate will oversee the Technical Services unit and be responsible for all business operations with focus on our people, our clients, profitable growth, execution of strategic plans, Crawford vision, mission, and values. This is a hybrid role within the GTA.
Responsibilities
Identify and implement business development strategies for growth. Establish and execute customer relationships, business development and marketing strategies. Collaboration with sales, marketing and key account management team. Participation at key industry events. Development and execution of key performance metrics. Oversee branch operations. Participation and execution of budget. Forecasting and planning. Manage expenses to plans and guidelines. Familiarity with all internal systems. Internal reporting as established. Execute retention and recruiting strategies. Collaboration with human resources team. Employee appraisal processes. Absence and vacation planning. Identify and participate in training. Planning, adoption, support, implementation of all technologies.
Requirements
5 plus years of management experience required Minimum 10 years functional/technical experience in global technical claims, large loss claims or other complex claims is required College or University Degree or an equivalent combination of education and experience. Industry related certifications such as CIP, FCIP or CRM required Completion of continuing education courses as required by Crawford or required by respective authority. Previous management, supervision or service line leadership is required. Strong business planning skills with a customer centric approach. Strong problem solving and analysis skills. Ability to collaborate with multiple different stakeholder. Strong written and verbal communication skills.
Additional Information
We thank all applicants for their interest in Crawford & Company however, only those selected for an interview will be contacted.
Crawford is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas.
Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Crawford’s own policies. We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. If you have an accommodation need, please email as soon as possible to make appropriate arrangements.
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