Senior Manager, Canadian Business Deposit Products

5 months ago

Toronto, Canada Scotiabank Full time

What You’ll Do

: Conceptualizes, develops, leads, and implements business strategies, roadmaps and initiatives to support maintaining or enhancing our competitive position, growing the balance sheet profitably, and deepening customer relationships. Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. Managing and overseeing deposit products and key initiatives to drive revenue growth and customer satisfaction by: Analyzing customer, product, and competitive data, identifying trends and executing on opportunities to drive P&L growth, product mix, non-interest revenue, and reduce costs. Proactively identifying opportunities to support business line efforts to achieve business objectives and ensure alignment of initiatives with GTB and Bank strategies. Developing mid and long-term strategies for product development and optimization. Collaborating with partners across the Bank to deliver product enhancements and drive deposit volumes, understand and articulate the product vision, including the customer impacts, business/stakeholder value, system dependencies, and technological processes, both internal and external. Reviewing/analyzing performance of existing product line to ensure performance is meeting expectations and goals. Develop promotional plans and marketing material to effectively position deposit products and accelerate sales. Overseeing the product marketing and communications for customers and internal staff. Assessing and resolving highly complex issues and interdependencies (product, channel, process, and system) to deliver initiatives/projects effectively and efficiently. Providing subject matter expertise and thought leadership to partners as required.

Communication:

Effectively communicate product updates through publication channels to ensure effective delivery of new and/or enhanced products, programs, and processes to the sales force. Identify product education needs and deliver multi-channel programs for GTB Sales and business line sales teams to accelerate sales growth and meet customer needs. Support communication to Senior Leadership team as a subject matter expert through all forms of written and verbal presentations (i.e., periodic commentary and insights, product reviews, business reviews, annual planning, strategic review sessions, etc.).

Review financials, key performance indicators, and trends for:

Contribute to the annual profit planning process to establish revenue and sales forecasts for all distribution channels and business lines. Determining key product opportunities and issues. Owning the P&L of the product.

Delivery of initiatives / approved projects:

Develop and deliver new initiatives from concept to execution including the preparation of opportunity. Assessments, business cases, presentations, project plans and obtain stakeholder buy-in. Lead project teams and take responsibility for achieving specific milestones to ensure targets are met. Lead the development of systems and operational changes that result in increased sales capacity or assist in better meeting the needs and expectations of target customer segments. Oversee the design and implementation of product initiatives - Performing in an Agile setting for digital products, and waterfall as required. Strategic engagement and influencing of stakeholders to manage prioritization and change delivery. Ensure requirements are as agreed by partners are driven by customer feedback and data. Keep projects moving with a sense of urgency by actively participating in the project team, sprint, reviews, and driving milestones. Operate with curiosity to challenge the status quo to improve the product P&L.

Stakeholder Relationship Management:

Manage vendor partnerships for the portfolio (ongoing program management, financial reporting/results tracking, and negotiating support). Influence business partners in efforts to deliver projects that maximize profit and/or strengthen the customer experience. Collaborate with partners (including Sales) to support them with responses to RFPs, inquiry resolutions, identifying and closing out product gaps, determining new initiatives to strengthen the product portfolio, increase customer profitability, improve partner experience with the product(s), improve customer experience etc. Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

What You'll Bring:

Self-starter possessing confidence and initiative; able to cope with changing and evolving priorities while identifying new opportunities. 7-8 years of experience in Product Management in the Banking industry University degree in business or finance (MBA is an asset) Excellent communication, interpersonal, and strategic negotiating skills Knowledge of the Bank's application systems and their relationships within the Bank is an asset. Experience working in an Agile environment is an asset. A positive attitude combined with the confidence to drive team priorities.

#LI-Hybrid

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

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