Manager, Commercial Capabilities Delivery
5 months ago
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Manager, Commercial Capabilities Delivery
The Manager, Commercial Capabilities Delivery is a key contributor to the development, delivery, and continuous improvement of the Commercial Capabilities Program (learning and change management) with a focus on executing our Capabilities Roadmap. The role acts as a “maestro” ensuring the learning and change objectives are successfully built, evolved, and delivered in a coordinated fashion across the commercial portfolio. This includes:
Program Delivery, Evolution & Oversight – Partner with VP, SMEs and external partners to deliver learning and change management in line with our roadmap. Centre of Excellence Governance – Develop and uphold our commercial learning model to ensure standards, processes, roadmap and performance tracking expectations are being met; as well as develop and share best practices for content creation and delivery. Change Management – Support Commercial SMEs in creating and delivering effective change plans to support larger scale initiatives within commercial, aligned with our strategic initiativesThe Manager, Commercial Capabilities Delivery is a driven individual with balanced experience in strategy, change management, governance and program delivery, and an interest in contributing these skills through a capability building/learning program lens.
The incumbent has experience collaborating across a diverse group of stakeholders, is detail oriented and takes initiative to gather information, build clear recommendations and deliver with a sense of urgency.
The incumbent has strong skills in strategic thinking, building and executing processes and standards and exhibits strong verbal and written presentation skills.
What You’ll Be Doing:
Program Delivery & Oversight
Key contributor to the growth and delivery of the commercial capabilities IQ (learning) program and roadmap, together with other members of the capabilities team Conduct annual demand planning and capability gap assessments to understand greatest opportunities for learning content and inform learning roadmap and calendar across key roles in the commercial organization. Work together with SMEs to develop, deliver and measure content, aligned with our standards and processes. Develop and implement sustainment practices to ensure the learning program is gaining traction / engagement. Implement and manage new opportunities to enhance our learning program (e.g. learning from experts, building learning communities, etc.) Coordinate and / or contribute to key presentations – including Webinars, Learning Sessions, Townhalls, Annual Property Guidance, Offsites, etc.Centre of Excellence Governance
Build and implement learning processes and standards across the commercial team and ensure these are being adhered to; work with SMEs to ensure cohesive, organized plan is being built and delivered across all areas. Be an advocate and champion of learning, staying abreast of industry trends and best practices. Work closely with other learning professionals at Four Seasons to ensure coordinated delivery of content across the organization.Change Management
Understand strategy and identify necessary change programs to ensure successful delivery across field, regions and corporate teams. Create and deliver, in coordination with SMEs / project leads, comprehensive change plans. Communicate with end users / consumers of both change and learning programs to ensure they understand our plan, priorities and roadmap.What You Bring:
5+ years progressive experience in strategy, planning and / or execution. Change management and learning background an asset, but not required. Experience managing a diverse profile of people and processes. Post-secondary degree Experience coordinating the delivery of complex strategic initiatives owned by multiple stakeholders. Understanding of travel and hospitality industry and asset, but not required Advanced skills in Microsoft Office, including PowerPoint, ExcelKey Skills:
Strong communicator with ability to understand and communicate complex ideas. Critical thinker with ability proven ability to problem solve. Possesses maturity, humility, and situational sensitivity. Works effectively in situations where information in ambiguous and adapts approaches as required. Exhibits organizational and political intelligence with a one-team mentality. Excellent time management skills Strong project management skills Ability to handle competing priorities and re-prioritize as required. Highly developed interpersonal skills with ability to effectively engage and influence leaders and team members across the organization. Possesses a continuous improvement mindset and takes personal responsibility and ownership as a self-starter.This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.-
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