Senior Project Manager, Patient Experience

6 months ago

Toronto, Canada University Health Network Full time

Company Description

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world. 

Job Description

Union: Non-Union
Site: Princess Margaret Cancer Centre
Department: Digital PMO
Reports to: Project Director, Clinical Applications and Patient Experience, Digital PMO
Work Model: Hybrid
Grade: H0:10
Hours: hours per week
Salary: $102,383 to $127,979 annually (Commensurate with experience and consistent with UHN compensation policy)
Status: Temporary Full-Time, 12 Months
Closing Date: July 12, 2024

Position Summary

The Digital Project Management Office (PMO) team plans and implements key strategic Digital programs and projects to deliver outcomes benefiting UHN and the health system. We apply best practices for managing projects, change, and risk to ensure high quality deliverables, effective coordination of resources, and transparent progress reporting. Members of the PMO work in close partnership with a broad range of stakeholders, bringing the right teams together to streamline the demand, end-to-end delivery, and operational services in order to mobilize change and achieve value.

An exciting 1-year opportunity is available to showcase your talents as a Senior Project Manager with a primary focus on the Digital Patient Experience  program. We are seeking an innovative and highly proficient project and change management leader who will oversee the planning and delivery of digitally-enabled workflow, hardware and software application projects, with a focus on benefits for UHN patients and families. Examples of projects include: check-in kiosks, Safety Event Reporting, myUHN patient portal enhancements, solutions for patient self-scheduling and After Visit Summary template modifications.

Duties

Collaborate with business stakeholders and UHN Digital leadership to establish business cases, objectives, and program/project roadmaps Assume overall end-to-end ownership of program planning and delivery for a mix of projects, including large initiatives with complex technical, change management, and operationalization requirements Mobilize a cross-functional team with the right mix of talent and skills to execute on of short-term and long-term plans Establish and maintain strong program and project management office controls, including management of scope, schedule, budget, procurement, financial and value delivery Manage and coach assigned project management staff; this includes responsibilities for recruiting, staff development, performance management and resource allocation Maintain a strong focus on governance, change management and communications with an emphasis on outcomes, value delivery, and customer service Proactively identify and manage risks and issues with appropriate escalation to senior leadership Oversee procurement and delivery of goods and services, manage vendor contracts and relationships Be part of an on-call leadership rotation schedule to support UHN Digital’s emergency response to critical information system downtimes Contribute to continuous improvement of project and change management tools and processes within the Project Management Office Centre of Excellence

Qualifications

Minimum 7 years Project Management experience required Minimum 5 years Program Management experience preferred Undergraduate Degree in Health Informatics or Administration, Technology, Science, Business, or related field required Master’s degree in Health Administration, Business Administration or related field preferred Excellent team building, coaching, and group facilitation skills Excellent presentation, writing and training skills Excellent budget management skills and proficiency in data analytics to support IT investments Demonstrated track record of successfully delivering large, complex programs with diverse teams using full-cycle project management, program management, and change management methodologies required Supervisory or managerial experience required Experience in formal procurement processes, contract negotiations, and vendor management required Experience with healthcare organizations and hospital information system implementation preferred Excellent interpersonal and client relationship skills at the executive and senior management level Strong strategic critical thinking and problem-solving abilities, with exceptional attention to detail Proficient use of computer software, and peripheral equipment ( M365 tools, MS Project, MS Visio, and scrum or enterprise work management tools such as Kanban, Atlassian JIRA, ServiceNow)

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Competitive offer packages Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP ) Close access to Transit and UHN shuttle service A flexible work environment Opportunities for development and promotions within a large organization Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

All UHN Employees are required to be fully vaccinated with a COVID-19 vaccine series, approved by Health Canada or the World Health Organization, as a condition of hire. Proof of COVID-19 vaccination will be required. Should you be the successful candidate, you will be required to comply with UHN’s mandatory Vaccination Policy that is in effect.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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