Staff Technical Account Manager

4 months ago

Ottawa, Canada You.i Labs Inc Full time

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

We are hiring a Staff level, Technical Account Manager to join our Partner Integration Team. The Global Partner Integration Team, within the DTC Global Platform Team, owns and manages Go to Market partner integrations for WBD. These integrations focus on back-office systems, such as authentication, authorization, shared identity, billing and entitlement services, along with apps placed on affiliate owned equipment (set top boxes STB). These integrations enable our partners to sell or bundle our services to their customers and allow those customers access throughout our experiences. This team works with external Affiliates and Partners through the lifetime of their integration, along with internal engineering, distribution, product and other stakeholder teams to not only efficiently launch these integrations but ensure that they remain effective through the lifetime of the partner relationship.

The ideal candidate has a track record of having built multiple high-performance, stable, scalable systems that have been successfully shipped to customers in production. Your work and your approach to work are exemplary: you drive best practices and set standards for your team. You are a key contributor in your organization and the company’s strategy related to our go to market partner relationships. You show good judgement making trade-offs between immediate and long-term business needs. You are a collaborative partner that makes our stakeholders and other team members around you more productive. You are recognized by those around you as a leader. You provide mentoring to others. Your influence spreads outside of your company and you have a proven track record of building and strengthening relationships with external partners and third parties. You have experience successfully representing your company to its affiliates and/or partners and have built and grown strategic alliances that strengthened both. You understand the level of information to share and how to communicate with both internal and external teams simultaneously.

Expectations:

Working with the affiliate from initial technical engagement through to launch is the primary responsibility of the Technical Account Manager (TAM). TAMs are the technical point of contact for the partners we are integrating with, and they are the voice of the partners to our external teams. They must be technically astute and able to assess the partner’s capability to perform an integration accurately. They work closely with their partner teams to thoroughly explain functionality and field all questions quickly and effectively. They are able to evaluate partners' designs and plans to identify and resolve all issues prior to implementation. TAM is responsible for identifying and defining requirements that are unique to partner integrations or devices, as well as driving technical negotiation and alignment with partners. They are responsible for driving partners to adapt to our standard integration architecture and only when standard integration is not achievable, make a decision that a bespoke integration is necessary. They work with both internal and external partner engineering teams as necessary and are the SME for each individual integration that they own. TAM represents the voice of partners. They are expected to take a data-driven approach to provide key partner insights about the integrations and use these insights to improve our integration experience.

During the integration, they partner with our ops team to verify testing with the partner and assist to find resolution to any identified issues. They ensure that partners stay within the defined strategy of the Partner Integration Program, but a partner is identified for bespoke work, have the ability to work with Product Management, Engineering, Program management, and other identified teams to work through solutions for implementing the bespoke work. These Specialists must have exceptional written and verbal communication skills with a background in technical production or program management, engineering, architecture, or some other technical role.

Preferred Skills:

You have played a lead role in the delivery of a major product or feature launch, either as a product manager, program manager, engineer or solutions architect. You have mastered the skill to balance your technical depth, product knowledge, business understanding, organizational and communication skills to ensure that the right decisions are made when and wherever you are involved. You have a long track record proving this. You understand back-office systems, such as authentication, authorization, identity management, billing, and entitlements, and have demonstrated your ability to deliver projects in these areas You understand affiliate equipment, including set top box, and understand how to work with the partner to integrate our app onto that equipment, and that equipment into our integrated framework. You are an effective communicator at all levels to all disciplines, from engineers to marketing/distribution to executive leaders, and also effectively communicate both internally and externally with the affiliates and partners in those same disciplines. You manage multiple stakeholders and projects, in various states of implementation, effectively. Lead planning, execution and delivery of projects across multiple teams (product and technology) around the world Communicate clearly, analyze technical designs, organize project timelines, secure commitments, manage risks, identify the critical path, spot edge cases, triage bugs, review metrics and data, and monitor launch operations for large software projects You have used data to assess the success of what you have launched. You have demonstrated the ability to make decisions for more than one project or program area showing that your judgement is fungible, and you must be able to handle more than one project simultaneously and successfully. You have repeatedly demonstrated the ability to understand organizational and corporate goals and ensured that your projects delivered what was required to hit these goals. Bachelor’s degree with 7-10 years of experience in product management, program management, engineering or solutions architect. Travel may be required but no more than 20% Must have the legal right to work in the country hired

How We Get Things Done…

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

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