Technical Account Manager

5 months ago

Ottawa, Canada Fortinet Full time

The TAM / Technical Account Manager will provide post sales technical support to Fortinet Customer assigned accounts. This will include conducting technical meetings with Customers to highlight Fortinet’s products and solutions.

**Job Duties and Responsibilities**
- Technical support through Forticare Platform
- Collection, analysis and change recommendations of configuration information
- Collection and analysis of customer network information
- Recommend actions based on analysis
- Installation and configuration assistance using service points
- Reproduction of customer environments on lab equipment
- Follow up technical cases and manage the right expectation until the closure of the cases
- Conduct weekly status conference calls with customers to report status of open issues WSR.
- Conduct Quarterly Service Report (QSR).
- Develop best practice deployment and troubleshooting methodology documentation.
- Analysis of support request, completion of requests for information and documentation.
- Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.

**Qualifications**
- Bachelor / Engineering degree on Computer Science, Electronics or Telecommunications granted by a University recognized by the local Education System and/or Education Authority.
- Must be a citizen, or be legal resident and have a valid working visa for the hiring country.
- Must currently live in hiring country and close enough to attend office meetings.
- At least 1 year of experience on any Security Orchestration, Automation and Response (SOAR) technology.
- At least 1 year of experience on any Security Information and Event Management (SIEM) techology.
- At least 3 years of experience on design, installation and/or operation of network security solutions, including at least three of the following: Firewalls, VPNs, IDP/IPS, Antivirus Gateways, Web Content Filtering, AntiSpam, Vulnerability Managers, Database Security, VoIP Security.
- Experience as operating systems administrator, either Microsoft Windows Sever or UNIX flavors/variants
- Experience with authentication systems such as LDAP, RADIUS, TACACS+, Active Directory, Digital Certificates / PKI.
- Experience designing and/or operating/maintaining Wireless networking in a secure way.
- At least 2 product certifications on Networking, Firewalls, VPNs, IPS, Antivirus, AntiSpam, URL Filtering or Vulnerability Managers; that can be from Fortinet or from other competitor products is a plus.
- At least 2 years of experience on engineering postsales activities, including technical meetings, Proof-of concepts, Technical trainings, product sizing, solution design, assisting and professional services.
- An independent information/network/computer security certification from SANS, (ISC)2, ISACA, BS7799/ISO17799 is a plus.

**Knowledge, Skills, and Abilities**
- Strong oral and written communication skills in English, French is a plus.
- In-depth technical knowledge on computer networks and Internet security
- Clear understanding of the engineering role within the technology-sales process.
- Strong understanding of common TCP/IP Service Protocols, such as ICMP, DNS, FTP, SMTP, HTTP, SNMP, SSH.
- Strong understanding of SIEM and SOAR technologies.
- Strong understanding in the following technologies and protocols: PPTP, L2TP, 802.1q, 802.1x, SSL, IKE, IPSec, 3DES, AES, SHA-1, MD5.
- Strong analytical skills, oriented to details.
- Ability to be autodidact and learn new knowledge areas on his/her own.
- Proven track as problem solver.
- Highly organized. Capable of working and multi-tasking across multiple projects.
- Self-motivated, with ability to work without direct supervision.
- Adaptable and flexible, operating in a fast-paced, dynamic environment.
- Demonstrated experience working on distributed teams is a plus.
- Deep understanding of Database solutions and Database security systems is a plus.

**Working Conditions, Mental, and Physical Demands**
- Travel requirements around 30% of the time.
- Work in an office environment or remote work
- Long periods of talking on the telephone
- Ability to work after hours
- Ability to work on night shift under a rotation period.
- No restrains to travel to USA, Mexico, Caribbean and South America.

GD

LI-KL1

  • Technical Account Manager

    5 months ago

    Ottawa, Canada Augmentt Full time

    **Company Overview**: Augmentt is a leading provider of SaaS Management and Security solutions designed specifically for Managed Service Providers (MSPs). Augmentt’s platform empowers MSPs to optimize their clients’ SaaS usage, improve security posture, and drive operational efficiency. With a focus on innovation and customer success, Augmentt is...

  • Sr Manager Technical Accounting

    5 days ago

    Ottawa, Canada Adecco Canada Full time

    Adecco is currently recruiting for a Sr Manager Technical Accounting for a full-time permanent role in Ottawa, ON with our Telecommunications client. This role will be hybrid; 2 days at home and 3 days in the office. The successful candidate must hold a valid Reliability Security Clearance or be eligible for it. Candidates outside of Ottawa may be eligible...

  • Technical Account Manager

    6 months ago

    Ottawa, Canada Flow Control Group Full time

    **Company**: Preston Phipps Are you a talented, entrepreneurial, and technical salesperson motivated to help customers optimize the performance of their systems with industry leading products and services? Are you looking for a challenging new position where you can be very successful, have development opportunities, manage a territory with growth potential...

  • Senior Manager, Technical Accounting

    1 month ago

    Ottawa, Canada Telesat Corporation Full time

    Telesat (NASDAQ and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 50 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown...

  • Senior Manager, Technical Accounting

    1 month ago

    Ottawa, Canada Telesat Corporation Full time

    Telesat (NASDAQ and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 50 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown...

  • Senior Manager, Technical Accounting

    6 months ago

    Ottawa, Canada Telesat Full time

    Our Purpose Core Values Life at Telesat Benefits Early Career Menu Jobs List Our Purpose Core Values Life at Telesat Benefits Early Career Return to Jobs List Senior Manager, Technical Accounting Telesat (NASDAQ and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications...

  • Senior Manager, Technical Accounting

    3 months ago

    Ottawa, Canada Telesat Full time

    Telesat (NASDAQ and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 50 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown...

  • Senior Manager, Technical Accounting

    6 months ago

    Ottawa, Canada Telesat Full time

    Telesat (NASDAQ and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 50 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown...

  • Staff Technical Account Manager

    1 month ago

    Ottawa, Ontario, Canada You.i Labs Inc Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our Partner Integration Team. As a Technical Account Manager, you will be responsible for working with external partners to integrate our services with their back-office systems. This includes authentication, authorization, shared identity, billing, and entitlement services, as...

  • Senior Manager, Technical Accounting Specialist

    1 month ago

    Ottawa, Ontario, Canada Telesat Corporation Full time

    Job Title: Senior Manager, Technical AccountingTelesat Corporation is seeking a highly skilled Senior Manager, Technical Accounting to join our finance team. As a key member of our accounting department, you will play a critical role in providing technical accounting guidance and support to ensure compliance with IFRS.Key Responsibilities:Lead the research,...

  • Senior Manager, Technical Accounting Specialist

    1 month ago

    Ottawa, Ontario, Canada Telesat Full time

    Job SummaryWe are seeking a highly skilled Senior Manager, Technical Accounting to join our finance team at Telesat. As a key member of our accounting team, you will provide technical accounting guidance and support to ensure compliance with IFRS. This is a full-time hire with benefits, located in Ottawa, Ontario.Key ResponsibilitiesLead the research,...

  • Senior Manager, Technical Accounting Expert

    1 month ago

    Ottawa, Ontario, Canada Telesat Full time

    Job SummaryTelesat is seeking a highly skilled Senior Manager of Technical Accounting to join our finance team. As a key member of our accounting department, you will provide technical accounting guidance and support to ensure compliance with IFRS. This role requires a deep understanding of complex accounting issues, regulatory requirements, and industry...

  • Staff Technical Account Manager

    4 weeks ago

    Ottawa, Ontario, Canada You.i Labs Inc Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our Partner Integration Team. As a Technical Account Manager, you will be responsible for working with external partners to integrate our services with their back-office systems.Key ResponsibilitiesPartner with external partners to integrate our services with their back-office...

  • Senior Manager, Technical Accounting Professional

    3 weeks ago

    Ottawa, Ontario, Canada Telesat Full time

    Key Responsibilities OverviewLead research, evaluation, and implementation of new accounting standards and pronouncements under IFRS.Provide technical accounting guidance and support for complex transactions, including mergers and acquisitions, revenue recognition, leasing, and financial instruments.Prepare and review technical accounting memoranda and...

  • Senior Technical Account Manager

    3 weeks ago

    Ottawa, Ontario, Canada ENGINEERINGUK Full time

    Senior Manager, Assurance and AccountingInspirational, innovative and entrepreneurial - this is how we describe our empowered teams.Join our Assurance & Accounting team as a Senior Manager. This diverse team of professionals are dedicated to exceeding clients' unique needs within a rapidly evolving business and financial reporting landscape. Providing...

  • Junior Account Executive

    6 months ago

    Ottawa, Canada Impact Technical Products Full time

    Junior Account Executive - Ottawa BILINGUAL **Qualifications**: - Bachelor’s degree in Engineering, Business, or other, **or** demonstrated technical sales experience. - Ability to LEARN to solve complex customer problems and provide thorough technical knowledge of network solutions. - Strong office computer skills with proficiency in MS Office & the...

  • Lead Technical Accounting Professional

    1 week ago

    Ottawa, Ontario, Canada Adecco Canada Full time

    Sr Manager Technical Accounting OpportunityAdecco Canada is currently recruiting for a Sr Manager Technical Accounting for a full-time permanent role in Ottawa, ON. This position offers a hybrid work environment, with 2 days working from home and 3 days in the office.About the Role:This Senior Manager of Technical Accounting will lead the research,...

  • Senior Technical Account Manager

    1 week ago

    Ottawa, Ontario, Canada Zerotek Full time

    About ZerotekAt Zerotek, we're revolutionizing the way Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) serve small-to-medium-sized businesses (SMBs). Our innovative management platform and Identity Access Management (IAM) solutions are deeply integrated with Okta, providing advanced enterprise features to MSPs and their...

  • Account Manager

    4 months ago

    Ottawa, Canada BGIS Full time

    Who We Are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320...

  • Staff Technical Account Manager

    2 weeks ago

    Ottawa, Ontario, Canada You.i Labs Inc Full time

    Job DescriptionThe Warner Bros. Discovery team is seeking a highly skilled Technical Account Manager to join our Partner Integration Team. As a key member of our team, you will be responsible for driving technical partnerships and integrations with external partners, ensuring seamless collaboration and alignment across internal engineering, distribution,...