Clerk/Secretary, Group Therapy Services

3 weeks ago

Langley, Canada Fraser Health Full time

Detailed Overview

Reporting to the Manager, Clinical Services, the Clerk/Secretary performs clerical duties which includes booking outpatient appointments, completing forms, and compiling information; performs secretarial and receptionist duties such as keyboarding, filing and answering the telephone. Responsibilities Performs receptionist duties such as receiving patients and visitors, answering the telephone, directing calls and recording messages, responding to general inquiries by providing information and directing to appropriate areas as required. Books outpatient appointments by receiving appointment requests, making follow-up appointments and adjusting arrangements in accordance with patient and facility requirements. Maintains patient records for department, requests files from medical records, collects and processes patient registration data as per departmental requirements, prepares charts for appointments. Collects, sorts and distributes incoming and outgoing mail, faxes, internal correspondence and courier documents. Types a variety of material including correspondence, memos, forms and procedures. Maintains departmental records, compiles information, prepares statistics into report format and forwards to appropriate parties. Maintains filing systems by performing duties such as indexing, labeling and filling appropriately. Prepares and maintains records related to program operation, following established procedure; forwards to the manager for approval and submits for processing. Arranges meetings as directed including booking rooms and equipment, confirming attendees. Maintains stationery and supply levels by monitoring stock, completing requisition forms for the Manager's signature, processing requisitions, checking incoming orders and following up on concerns. Arranges for servicing of office equipment as appropriate, by placing telephone request to servicing company. Performs other related duties as required. Qualifications Education and Experience Grade 12 and two years' recent related experience or an equivalent combination of education, training and experience. Skills and Abilities Ability to keyboard at 45 w.p.m. Knowledge of medical terminology. Ability to communicate effectively both verbally and in writing. Ability to deal effectively with others. Ability to organize work. Ability to operate related equipment. Physical ability to perform the duties of the position.

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