Automotive Parts Specialist

6 months ago


Ottawa, Canada Canadian Tire Kanata (Store 457) Full time

Motivated to join a winning team?  Parts Specialists being hired at a competitive wage scale with $18.00-$21.00/hr available

The Automotive Parts Specialist (APS) works in conjunction with Automotive team and fellow associates to promote a customer first environment. The APS will focus on assisting and educating customers on the purchase of automotive products with express interest in the hard parts categories (Product Class 12-23).

Automotive Parts Specialist is required to:

Policy, Procedures, Standards

  • Work in accordance with Canadian Tire best practices in service delivery, customer values, store operations, as well as relevant health and safety legislation.
  • Engage in staff development initiatives to ensure standards are understood and met.
  • Keep current on the material contained within the Policy and Procedures Employee Manual.
  • Follow store health & safety program and observe provincial occupational health and safety regulations; report any observed or potential hazards immediately.
  • Participate in meetings

Major tasks and responsibilities

  • Maintain a professional appearance (uniform, hygiene, grooming & name tag)
  • Foster and Maintain a “customer first” culture within the store
  • Engage all customers in accordance with “10 Foot” Rule
  • Assist customers with parts requirements
  • Suggest additional products and/or services as necessary
  • Answer phone inquiries regarding automotive products
  • Follow strict guidelines of the Auto Parts Mystery Shops as seen in Policy 01-10-01
  • Source outside supplier products as required to satisfy customer demand
  • Deliver the complete solution to all customers in accordance with Canadian Tire Kanata 5 “A” Service Standards
  • Actively participate in the Corporate “We Care” Program by handing out We Care Cards
  • Maintain a high level of in aisle presentation
    • Regular Signage
    • Facing Standards
      • Routine Daily Upkeep
      • Super Facing Schedule
      • Overhead Maintenance
      • Rotating Relevant Product Lines
      • Holes and Double Facings
      • Multi-locations
    • Cleanliness
      • Routine Daily Walks
      • Cleaning Schedule
    • Execute regular, deal and clearance signage in accordance with Core Audit Standards
    • Promotional Signage
    • AIM/Clearance Signage
  • Follow proper returns process and overstock procedures
  • Basic understanding of other teams within the store
  • Basic understanding of Core Audit Standards

Major Requirements and Competencies

  • Extensive knowledge of automotive parts, accessories and products
  • Ability to provide professional customer service and employee support
  • Ability to work in a team environment to achieve common goals
  • Ability to maintain composure and work effectively in a fast-paced environment
  • Ability to complete tasks according to instructions and demonstrate responsibility for outcomes
  • Organizational skills with attention to detail
  • Ability to multi-task
  • Punctuality
  • Effective written and oral communication skills
  • Basic math skills
  • Keyboard skills


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