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Automotive Parts Specialist
2 weeks ago
Motivated to join a winning team? Parts Specialists being hired at a competitive wage scale with $18.00-$21.00/hr available
The Automotive Parts Specialist (APS) works in conjunction with Automotive team and fellow associates to promote a customer first environment. The APS will focus on assisting and educating customers on the purchase of automotive products with express interest in the hard parts categories (Product Class 12-23).
Automotive Parts Specialist is required to:
**Policy, Procedures, Standards**
- Work in accordance with Canadian Tire best practices in service delivery, customer values, store operations, as well as relevant health and safety legislation.
- Engage in staff development initiatives to ensure standards are understood and met.
- Keep current on the material contained within the Policy and Procedures Employee Manual.
- Follow store health & safety program and observe provincial occupational health and safety regulations; report any observed or potential hazards immediately.
- Participate in meetings
**Major tasks and responsibilities**
- Maintain a professional appearance (uniform, hygiene, grooming & name tag)
- Foster and Maintain a “customer first” culture within the store
- Engage all customers in accordance with “10 Foot” Rule
- Assist customers with parts requirements
- Suggest additional products and/or services as necessary
- Answer phone inquiries regarding automotive products
- Follow strict guidelines of the Auto Parts Mystery Shops as seen in Policy 01-10-01
- Source outside supplier products as required to satisfy customer demand
- Deliver the complete solution to all customers in accordance with Canadian Tire Kanata 5 “A” Service Standards
- Actively participate in the Corporate “We Care” Program by handing out We Care Cards
- Maintain a high level of in aisle presentation
- Regular Signage
- Facing Standards
- Routine Daily Upkeep
- Super Facing Schedule
- Overhead Maintenance
- Rotating Relevant Product Lines
- Holes and Double Facings
- Multi-locations
- Cleanliness
- Routine Daily Walks
- Cleaning Schedule
- Execute regular, deal and clearance signage in accordance with Core Audit Standards
- Promotional Signage
- AIM/Clearance Signage
- Follow proper returns process and overstock procedures
- Basic understanding of other teams within the store
- Basic understanding of Core Audit Standards
**Major Requirements and Competencies**
- Extensive knowledge of automotive parts, accessories and products
- Ability to provide professional customer service and employee support
- Ability to work in a team environment to achieve common goals
- Ability to maintain composure and work effectively in a fast-paced environment
- Ability to complete tasks according to instructions and demonstrate responsibility for outcomes
- Organizational skills with attention to detail
- Ability to multi-task
- Punctuality
- Effective written and oral communication skills
- Basic math skills
- Keyboard skills
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