Client Care Specialist

3 weeks ago


Sherbrooke, Canada Global Excel Management Inc Full time

Job Description

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you

As a Client Care Specialist, you’ll be addressing corporate client requests in a timely matter in accordance with their expectations.

What does your typical day look like?

Act as a liaison between the client and operational teams;
Coordinate the various services that may be necessary to meet client needs;
Work closely with Account Managers, other departments, as well as providers, in order to gather and provide information to address client requests;
Handle requests from our diverse portfolio of international corporate clients.

What skills and experience are we looking for?

Comfort with Microsoft suite of products and adaptable to different tools and technologies;
Proficiency in customer service center applications, quality tools and technologies, and other related contact center software;
Resourcefulness and critical decision-making skills;
Post-Secondary Education or equivalent;
Minimum of two years of work experience in customer service;
Excellent verbal and written communication skills in English, French is an asset.

We offer you

Competitive vacation package; An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan; A flexible and supportive work environment offering several benefits such as on-call doctors, on-site Bistro, and much more; A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.

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