Inside Sales Manager

Found in: Talent CA C2 - 2 weeks ago

Toronto, Canada Company 1 - The Manufacturers Life Insurance Company Full time

Description

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Reporting to the Director, Inside Sales Manager is responsible for the day to day management of the Licensed Financial Advisors located locally and to recruit new advisors to the team. Key Accountabilities include:

Provides leadership, including training, development, and performance management Coaches, mentors, develops staff and provides day to day supervision and management of the designated direct reports; including handling the requirements of the business (i.e. campaign management), internal partnerships (i.e. client service Issues), time and activity management and effective alignment with all sales partners internally (i.e. Sales Support).  Implements initiatives as defined by the Sales Management Team and the Director Inside Sales

Key Accountabilities:

Team Management:

Coaches, mentors, and directs team members of Inside Sales to ensure results across the Inside Sales group. This Includes critical day-to-day mentoring, coaching and development efforts surrounding sales call effectiveness, Individual Development Planning and merit/bonus discussions and leading challenging issues/motivational/disciplinary discussions with direction/coaching/support from the Director Inside Sales. Directly responsible for leading effective team meetings for individually assigned team to highest standard while supporting activities aligned with the overall team’s strategic vision (i.e. common initiatives/campaigns):Accountable for sales team mgmt. with major focus on sales coaching for an internal wealth sales team (telephone)Formal Call Reviews and CoachingPipeline Management Review Responsible for the day-to-day management of a team of advisors; coach advisors through joint client meetings and observations and understand their pipeline using tools such as Salesforce/ The Lead$ system Collaborate with other members of the Management Team in developing business goals and addressing business challenges Meet all sales and revenue targets of the team Will act as a member of the Management Team and participate in developing advisor’s annual business objectives

Bonus and Performance Discussions :

Tracks and delivers bonus/merit for direct reports activity, call quality and sales results Sets expectations for Bonus include determining activity, sales expectations, and delivery of reporting requirements to effectively conduct discussions  Conducts appraisal discussions, Individual Development Planning meetings/discussions, quarterly and monthly one-on-one meetings, executes on promotion and motivational advancements, handles disciplinary issues and individual developmental opportunities

Recruitment, Development and Retention of Talent:

Working closely with the Training and Development team in the onboarding of newly recruited phone based advisors as well supporting and implementing all product, process and sales training programs developed by the training team Maintains a high degree of continued focus on team development around related sales skills training to best prepare advisors for advancement within the organization  Participates in ongoing recruitment activities in collaboration with Director Inside Sales and Human Resources partners and direct involvement in the hiring and performance management of advisors

Job Requirements:

3-5 years previous experience leading a sales team and recruiting in the Financial Services industry Expert knowledge of investment products University Degree or equivalent industry education is preferred Excellent communication and interpersonal skills Strong knowledge of wealth management products and services Ability to work independently in an open office environment and manage day-to-day office functions Passion for doing what’s right for the customer Strong communication skills (written and verbal) in English Bilingual is an asset (French) LLQP licensed or licensed in the past (assets)

Key Problems/Challenges:

Initial build of team including hiring and training Recommendation and implementation of technology Develop activity tracking methodology Coaching of advisors to achieve individual and team goals Matrix environment – Ability to influence senior management, leaders and other Manulife partners under the matrix organization within Manulife Geography - Working with leaders residing in different regions of the country each with their own specific challenges and requirements. Exercise management judgment in identifying and resolving complex problems, challenge courses of action, assess risks, modify plans as business conditions change, and develop recommendations and/make decisions

Competencies:

Strong understanding of financial services regulatory environment and issues Organizes resources to effectively identify and resolve issues/roadblocks Creative problem-solving and effective decision making Business planning and project management Influence and negotiating with professionals Interpersonal skills, communication and presentations skills Leadership skills and ability to motivate sales people

Key Leadership Behaviors:

Strong sales management/leadership capability, including recruiting, developing, rewarding and retaining a highly effective sales team Leadership and change management of people and processes Collaborate with key partners and business stakeholders with very little time to influence change

Working Conditions:

Ask us about our WorkSmart and Workplace Flexibility Program and what option may work best for your life- and work-style.

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