Customer Care Technician

6 days ago


Langley, Canada Marcon Construction Ltd. Full time

**Job Summary**

**Responsibilities**
- Assist customers with product selection, order processing, and troubleshooting issues.
- Engage in upselling and cross-selling opportunities to enhance customer satisfaction and drive sales.
- Accurately enter customer data into the system while maintaining confidentiality.
- Analyze customer feedback to identify trends and suggest improvements to services or products.
- Communicate effectively with team members to ensure seamless service delivery.
- Maintain a thorough understanding of products and services offered to provide informed assistance.

**Experience**
- Previous experience in a customer service role is preferred.
- Strong sales skills with a proven ability to upsell products or services.
- Proficiency in data entry with attention to detail.
- Bilingual or multilingual abilities are highly desirable; fluency in Spanish is a plus.
- Excellent analytical skills to assess customer needs and provide appropriate solutions.
- Strong interpersonal skills with the ability to communicate clearly and effectively in both written and verbal formats.

Join our team as a Customer Care Specialist where your contributions will make a significant impact on our customers' experiences

**Job Types**: Full-time, Permanent

Pay: $30.00-$40.00 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Langley, BC: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Residential construction: 1 year (preferred)

Work Location: In person



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