Collections Analyst I
2 weeks ago
Responsibilities:
• Handle the accounts receivable portfolio, ensuring its conversion into cash
• Initiate collection calls on the assigned account base following Invoice Life Cycle Guidelines
• Exhibit due diligence and good business judgment in evaluating account solvency and the ability/willingness to pay
• Facilitate customer payments, providing necessary documentation and information
• Collaborate with internal stakeholders on account issues
• Reach out proactively to customers via email and phone regarding outstanding balances
• Reconcile complex accounts and meet with customers to navigate account statements
• Use Salesforce reports and dashboards to analyze portfolio
• Create internal cases for account management and resolution
• Actively contribute to research and development investments for organizational growth.
• Proven experience in Customer Service and Communication
• Demonstrable skills in Sales and Documentation
• Proficiency in Microsoft Excel is mandatory
• Experience in Training and Invoice Handling
• Skilled in Payment Processing and Research
• Familiarity with Billing Functions and Cash Activity management
• Understanding of Accounts Receivable (AR) processes
• Ability to handle Scheduling and Project Management tasks
• Knowledge of 'About Time' software
• Background in Finance and Pricing
• Familiarity with Hiring and Collection Processes
• Ability to Perform Ad Hoc Financial tasks
• Knowledge of Credit management and Negotiation techniques
• Experience in dealing with Stakeholders
• Excellent Time Management skills
• Prior experience in dealing with Suppliers.
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