Housekeeping Operations Manager

3 weeks ago

Banff, Canada Accor Full time

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.


Job Description

As the Housekeeping Operations Manager and oversee the meticulous upkeep of our 739 guest rooms. Reporting to the Director of Housekeeping, you'll play a pivotal role in maintaining the highest standards of cleanliness and guest satisfaction. Your responsibilities include managing the day-to-day operations of the housekeeping department, ensuring adherence to departmental policies and service standards, and leading a dedicated team of housekeeping professionals. With your exceptional leadership skills and attention to detail, you'll contribute to the seamless operation of our iconic hotel.

Job Duties Include:

• Manage the Room attendants for guestroom quality and completion of their assigned duties; which includes re-training, coaching, and performance managing if expectations are not being met
• Assume the duties of any other Housekeeping Managers when necessary, e.g. attend pre-con meetings, morning operations meeting, forecast meeting, etc.
• Promote high morale through recognition and removal of identified barriers
• Organize and participate in colleague recognition events
• Plan and organize all deep cleaning cycles and projects relating to guest rooms and public areas
• Provide necessary resources, functional tools and equipment to get the job done
• Other duties as assigned


Qualifications

Your Skills & Qualifications:

• Proven ability to successfully lead and motivate a large team
• Highly organized with a proactive approach to getting the job done

• Proven ability to perform under pressure in a fast-paced, team-based environment
• Minimum 1-2 years of experience at a Supervisory or Manager level within the Housekeeping or Front Office in a luxury hotel
• Computer literate in Property Manager and Microsoft Window applications is required
• Experience with Hotsos program would be an asset
• University degree or college diploma in hospitality management is an asset


Additional Information

Job Perks & Benefits

Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria  Comprehensive benefits package Medical, Vision & Dental Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Visa Requirements:  Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

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