Concierge

4 weeks ago


Vancouver, Canada Tribe Management Full time

Position : Concierge (Full Time, Permanent) 
Location : Downtown Vancouver, British Columbia 
Start Date : ASAP 

About Us
One of our clients is currently hiring for an experienced Concierge professional with an annual salary of $65,000 plus benefits. The primary function of this position is to support operations of the property’s concierge services.

Responsibilities
Resident Relations and Customer Experience:

Provide prompt and courteous service to prospective and current residents, focusing on their individual needs and wants Establish positive working relationships with business owners and suppliers in the area in order to provide residents with high quality and reliable recommendations Build an expert knowledge of the surrounding community, its amenities and services, providing information to residents about the property and the surrounding area Answer, record, and process all resident calls, messages, requests, questions or concerns Record and report resident complaints to the Property Manager for immediate action Liaise with Residents and trades as required, tracking activities to and from suites and within the common areas

Property Operations:

Provide building access to contractors and visitors by maintaining contractor logs and managing access devices Monitor access by activating and maintaining log of security access cards and fobs, underground transmitters and other access devices Maintain enterphone system and security system software Perform regular patrols of the interior and exterior common areas Act as a liaison between contracted staff and Property Manager, reporting any issues to Management Communicate with the Property Manager, team members and site staff on an ongoing basis

Qualifications

Minimum 1 year of previous Concierge experience required Working knowledge of the Strata Property Act preferred; Motivated and professional with a service-oriented mindset; Excellent communication skills - both verbal and written; Strong interpersonal skills and ability to handle conflict tactfully; Computer literate including intermediate knowledge of MS Office; Organized and detail-oriented

Benefits

Competitive compensation package Extended health and dental benefits Life Insurance & AD&D Employer-funded dependent benefits
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