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Purser, In-Flight Services

4 months ago

Ottawa, Canada Porter Airlines Full time

Job Summary

Reporting to the Manager, In-Flight Services, the YOW Purser, In-Flight Services is responsible for ensuring the safety of passengers and flight attendants on board the aircraft. Duties & Responsibilities Responsible to the Captain for duties pertaining to passenger safety and comfort as well as Supervision of Flight Attendants Responsible for control of the onboard service Responsible to monitor the performance of Flight Attendants Responsible to ensure Flight Attendant proficiency in their safety knowledge and that the highest standards of service are met on every flight Responsible to achieve a good comfortable working environment for the crew and a pleasant traveling experience for the passengers Responsible for In-Flight documentation pertinent to the flight Obtain necessary flight details and to relay this information to the flight attendant Carry out duties assigned by the Captain in matters concerning passenger safety and passenger relations Assume responsibility of the flight attendant while on assignments away from home base Responsible for the adherence of Porters Brand and Service Standards Mentor, coach and motivate Cabin Crew to ensure the highest standards of safety and the consistent delivery of premium service onboard Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations Any other duties assigned by Manager, In-Flight Services Behavioural Competencies Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others. Teamwork: Working collaboratively with others to achieve organizational goals. Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers). Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise. Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards. Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus. Qualifications Minimum of 19 years of age at time of employment Completion of secondary school Fluency in English. Fluency in French is a preferred asset A minimum of one (1) to two (2) years of experience as a flight attendant is required Three (3) to four (4) years of experience working with the public in a customer service role is required Must hold a current, valid Canadian Passport, or current, valid International Passport with current US Crewmember Visa (C-1/D) Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete company screening process Ability to meet required medical standards (including a drug test) Previous work experience as an In-Charge Flight Attendant is considered an asset Proven leadership skills from prior work experience Superior communication and interpersonal skills Excellent process analysis and problem-solving skills Demonstrate a safety-first mindset Must successfully pass Initial Flight Attendant Training and maintain qualifications in order to operate as a Purser Must demonstrate strong interpersonal, communication and leadership skills with the ability to proactively follow-up where needed and provide constructive feedback Must have excellent safety and customer service knowledge Must have the ability to work independently and as part of a team Pursers may be called to work at short notice and therefore must be able to reach the airport within the 2 hours of callout Must be able to work a flexible schedule, including weekends and holidays