Program Assistant-FT ACT

3 weeks ago

Thunder Bay, Canada Thunder Bay Regional Health Sciences Centre Full time
Reporting to the Manager of Adult Mental Health Out‑Patients,the Program Assistant works within a continuous

quality improvement framework which reflects TBRHSC's vision andmission of services. The Program Assistant

provides general administrative and specific ACT Program‑relatedservices to the ACT Team. The

program/administrative assistant is responsible for organizing,coordinating, and monitoring all non‑clinical operations

of ACT, including: managing medical records; operating andcoordinating the management of information systems;

maintaining; providing receptionist activities, including triagingcalls and coordinating communication between the

team and clients.

All applicants must possess the following skills, experience andqualifications:

* Post‑secondary diploma or degree in office or businessadministration an asset;

* Medical Secretary Certificate or equivalent relevant workexperience in a primary or mental health care clinic

required;

* Three to five years office administrative experience withprogressive responsibility; preferably in a health setting;

* Demonstrated proficiency in the use of computers and varioussoftware applications, including Microsoft Office

programs, client database software, and electronic record keepingin a client‑service setting;

* Demonstrated ability to work with limited supervision;

* Experience in general office procedures and relevantadministrative skills;

* Demonstrated ability to organize and prioritize work receivedfrom a number of individuals;

* Ability to access, enter and retrieve information from aclinical information system;

* Demonstrated ability to compose correspondence;

* Demonstrated ability to use a variety of office equipment;

* knowledge of medical and psychiatric terminology;

* Experience working with a multidisciplinary team an asset;

* Diplomacy and discretion in dealing with the public andclients; exceptional communication and interpersonal skills;

* Experience with individual with serious mental illness is andasset;

* Excellent problem‑solving skills to assist and supportparticipants with serious mental illness and their families;

* Demonstrated organizational and analytical skills;

* Ability to work independently as well as part of the ACT team;

* Ability to work under tight pressures and reporting deadlines;

* Strong commitment to the right and ability of each person witha serious mental illness to live in normal community

residences; work in market jobs; and have access to continuoussupports and services;

* Commitment to the confidentiality of client;

* Experience with administration support to health professionals,e.g., maintaining medical files, working reception

equipment, booking appointments;

* Excellent interpersonal and communication skills, oral andwritten, in English.

* Exceptional telephone etiquette;

* Demonstrated ability to model "client‑centred"service delivery;

* Familiarity with the Mental Health Act an asset;

* Knowledge of and ability to work with diverse populations.

Personal Attibutes:

* Sensitivity to the needs of marginalized and diverse clientele;

* Commitment to health promotion concepts, strategies, andphilosophy;

* Commitment to community‑based health care and socialservices, and strength‑based philosophy and practices;

* Strong commitment to and belief in a recovery‑modelclient‑centred practice;

* Non‑judgmental attitude;

* Commitment to the team;

* Ability to establish supportive and trusting relationships withpersons with mental illness ;

* Personal experience as a consumer of mental health services orfamily involvement of mental health services

would be considered an asset;

* Strong interpersonal skills

Experience with individuals with severe and persistent mentalillness a definite asset.

Salary Range: $27.838 to 28.475

The Health Sciences Centre strives to ensure the safety andsecurity of the patients, visitors, employees and assets

financial and otherwise. All offers of employment to externalcandidates shall be conditional upon: a satisfactory

Criminal Records Check (CRC) where indicated, to ensure theabsence of relevant criminal convictions; and proof of

full vaccination of all required doses of a COVID‑19 vaccineapproved by Health Canada to Occupational Health &

Safety.

The Health Sciences Centre (HSC) is committed to deliveringhealthcare in a manner that is consistent with Patient

and Family Centred Care. Applicants are required to have ademonstrated knowledge, understanding and

commitment to this care philosophy.

Candidates will have demonstrated adherence to the Hospital's Codeof Conduct. Regular attendance at work is

imperative, therefore, all applicants will have to demonstrate agood attendance record to be considered for this

position.

We are committed to fostering an inclusive, equitable, andaccessible environment supporting diversity in our work

environment to provide quality care where all feel valued,respected, and supported. We are dedicated to building a

workforce reflective of the communities in which we live and serveand encourage Indigenous people, visible

minorities, and persons with disabilities to apply and self‑identify.Upon request, accommodations due to a disability

are available throughout the selection process. Additionally weare identified as an English/French speaking health

sciences centre and encourage bilingual candidates to apply.

If there are no qualified applicants for the above position, theHospital may, at their discretion, train unqualified

individuals.

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