Property Desk Adjuster – Specialty Claims

4 weeks ago

Markham, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Does the idea of handling claims for Lifestyle products including travel trailers (RVs) and watercraft interest you? Do you want to help us promote Aviva Specialty claims and deliver an exceptional customer experience? If you said “yes” we want you on our team

We are looking for a Property Adjuster to join our team in order to provide stationary telephone adjusting services with a key focus on quality and customer service. Regions serviced include Canada and the United States.

What you'll do:

The role is focused on servicing Lifestyle product claims while adhering to the protocols established and led by Aviva Specialty Claims. As part of this job you will:

Review and analyze policies, appraisals and technical reports to assess the value of a claim and negotiate and settle it accordingly

Carry an active pending of Lifestyle Property claims

Effectively advise and counsel the customer on Specialty product knowledge and provide prompt and exemplary customer service

Operate within designated authority, making independent decisions

Maintain detailed file records according to all outlined protocols

Participate in projects and provide feedback into processes on an ongoing basis

Collaborate with other regional claims teams

What you'll bring:

Minimum 1-2 years claims adjusting experience, property and/or auto

Demonstrate a passion for Lifestyle claims

It is considered an asset if you:

Have completed or are working towards completion of the Insurance Institute Program (CIP / FCIP)

Have a post-secondary diploma or degree

Have experience handling claims for specialty products including travel trailers and watercraft, seasonal dwellings

What You’ll Get:

Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities

Exceptional Career Development opportunities

We’ll support your professional development education

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.

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