Senior Property Desk Adjuster – Specialty Claims

3 weeks ago

Markham, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Are you passionate about Lifestyle products like watercraft, cottages, manufactured homes and related seasonal properties? Do you want to help us champion Lifestyle claims and tell Aviva’s Specialty Claims story? The Lifestyle team is looking for a Senior Property Adjuster to join our team

The Senior Lifestyle Property Adjuster will provide stationary claims handling services with a key focus on quality and customer service. Regions serviced include Canada as well as watercraft losses in the United States and Caribbean.

What you'll do:

The role is focused on Lifestyle product claims while adhering to the protocols established and led by Aviva Specialty Claims. As part of this job you will:

Review and analyze policies, contractor estimates and technical reports to assess the value of a claim and negotiate and settle it accordingly

Carry an active pending of Lifestyle Property claims including losses that are > $75k

Make independent decisions and problem solve within designated authority

Effectively advise and counsel the customer on Specialty product knowledge and provide prompt and exemplary customer service

Use your experience and product knowledge to mentor and maintain junior staff technical handling progression

Assist the Front Line Claims Manager by participating in projects and contributing to process improvement on an ongoing basis

Collaborate with other regional claims teams and underwriting, sharing information that will have a positive impact on the business

What you'll bring:

Minimum 5 years of Property claims experience

You have exposure to handling large loss claims (> $75k)

Demonstrate a passion for Lifestyle claims

It is considered an asset if you:

Have completed or are working towards completion of the Insurance Institute Program (CIP / FCIP)

Have a post-secondary diploma or degree

Have prior field adjusting experience

Have exposure to specialty products including watercraft claims

What you’ll get

Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Our vacation package starts at 4 weeks + the opportunity to buy an extra week.

Exceptional Career Development opportunities.

We’ll support your professional development education

Hybrid working model

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.

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