Casualty Claims Specialist

Found in: Talent CA C2 - 2 weeks ago

Markham, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are currently looking out a positive, enthusiastic, and driven Casualty Claims Specialist in our Global Corporate & Specialty department. The successful candidate will have a multifaceted personality and thrive within a strong culture. They will seek out challenges in order to continually improve their knowledge and skills; while providing the outstanding service to the end customer.

Does this sound like you? Come join our team

What You’ll Do

Handle primarily Ontario based Auto BI, CGL slip and fall claims

Support other levels in GCS Casualty when necessary by handling Lessor Contingent, Bill 18 rental matters, incident only claims nationally as required.

Overflow for other regions and US claims only if Grade 7’s unavailable and if proper licencing in place.

No restriction on pedestrian/ cyclist handling

Possibility of handling some uncomplicated litigation matters to allow for growth in this space.

Support GCS Value Proposition every day and with every interaction by providing excellent customer and stakeholder communication on claim matters

Provide superior customer service to our clients and stakeholders

High level of comfort dealing directly with key clients and broker on all claim related issues and other assistance as required

Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings

Ensure file reserves are set on a timely and accurate basis, in line with company protocols

Maintain control over expenses through pro-active handling techniques

Review and analyse Third Party Adjuster other external reports to ensure proper disposition of claims with view to manage costs and provide exceptional customer service;

Provide instructions to vendors and TPA’s to adjust claims as required;

Ensure vendors and TPA’s adhere to company policies and procedures;

Clearly document and summarize file activity

Understand and adhere to Aviva’s claim procedures and guidelines

Ability to communicate and work well with other departments within Aviva and a keenness to learn.

What You’ll Bring

3 + years previous claims experience;

2 + years of Commercial Claims; with a strong knowledge of Casualty Auto/GL and PD liability claims.

CIP or FCIP Industry designation preferred

University Degree or College Diploma or equivalent Casualty technical work experience

Client interaction experience

Technical competence in Commercial insurance

Excellent verbal and written communication skills

Computer proficiency; Excel, Word, PowerPoint, Outlook, ClaimCenter

Sound decision making and problem solving skills

What You’ll Get

Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Exceptional Career Development opportunities.

We’ll support your professional development education.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

#LI-MP1

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