Home Support Supervisor

3 weeks ago

Smiths Falls, Canada Bayshore HealthCare Full time

Job Description

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Position Summary

The Home Support Supervisor, is responsible for the delivery of care and service to clients and ensures compliance with internal and external standards of practice. They coordinate clinical education and in-service activities as requested.

Primary Responsibilities:

• Assess or arrange for the initial and ongoing assessment of clients requiring unlicensed care and service as appropriate.

• Develop and/or ensure that care plans are available for clients as appropriate; visit clients as required and update care plans as appropriate.

• Supervise and support unlicensed employees to ensure compliance with all federal and provincial legislated standards of practice as well as company policies and procedures.

• Lead or assist with the integration of client satisfaction initiatives; ensure that all referred client concerns and complaints are satisfactorily addressed and documented in a timely manner.

• Assist the Client Service Coordinator in the coordination of services.

• Coordinate the in-service education program for Field employees and maintain appropriate records.

• Assist with the implementation of Modified Work Programs for Field employees.

• Participate in business development as appropriate; assist with the development of contractual

agreements for client care and service as requested.

• Promote Bayshore Home Health through participation in local healthcare or business committees as well as community events.

• Participate in ongoing internal and/or external continuing education activities.

• Adhere to Bayshore Policies and Procedures.

• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.

• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.

• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.

• Complete other tasks as requested.

Job Qualification

Education

Graduation from an accredited Licensed/Registered Practical Nursing Program; current registration with the provincial regulating body.

Experience

At least five years of recent experience with progressive responsibilities, as a Home Support Supervisor, preferably in a community setting; strong track record in leading the development and evaluation of training programs; demonstrated ability to handle all aspects of human resources and interpret company policies and procedures; experience in business development preferred.

Other Skills and Abilities

Exceptional interpersonal skills and ability to handle difficult situations in an objective consistent format; ability to work independently and effectively lead a team; above average report writing and communication skills with both Field and Administrative employees; valid driver’s license and evidence of current CPR certification, solid knowledge of the principles, practices, and methods of community nursing and service delivery to clients as well as program development, implementation and evaluation.

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis. 

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.” 

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

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