Case Manager, WorkBC North Vancouver

2 weeks ago

Vancouver, Canada YWCA Metro Vancouver Full time

Under the general supervision of the Manager of Case Management Services of the WorkBC Centre, the Case Manager is responsible for working closely with job seekers to assess service suitability, develop, and implement an Employment Action Plan. The Case Manager will support Clients with achieving their employment goals by referring them to WorkBC interventions such as, Skills Training, Short term Skills Training, Employment Workshops, Self-Employment, Job Development, Wage Subsidy, etc. The Case Manager will support Clients through employer connections to secure and maintain employment by monitoring their progress and providing job coaching. 

What you’ll be doing 

Working with clients to achieve Labour Market or Community Attachment including addressing any client barriers, and building on client strengths through an integrated case management model 

Work as part of a multi-faceted and multi-agency team to deliver a comprehensive employment program designed to meet the individual needs of all Clients including those of specialized populations. 

Work within an outcome-based contract 

Assessing Clients and ensure they are referred to appropriate interventions 

Administer Formal Needs Assessments with Clients using a variety of assessment tools 

Developing and monitoring Return to Work Action Plans with Clients 

Responsible for reporting Client progress and milestones through the Integrated Case Management (ICM) database 

Ensure file consistency for government audits 

Moving Clients towards developed goals 

Booking Clients in workshops and monitoring attendance 

Working within government compliance regulations 

Marketing to the catchment communities 

Keeping abreast of labour market trends, employment issues, community resources, job training, and employment opportunities. Be familiar with and able to work with Clients using the latest technology 

Assist Clients to access Workshops, Training, Self-Employment, Job Development, Short-Term Training and Wage Subsidy 

Act as a champion of the program, promoting our services throughout community and networking events 

Work Closely with the Quality Assurance team and the Office Manager to ensure accuracy in data entry and service delivery 

Adhere to onsite Health and Safety Procedures 

Other duties as required

What you’ll need: 

Candidates must have strong employment counselling skills with a minimum of 2 years of experience and ability to work within a performance-based contract 

Familiarity with the Integrated Case Management Database and WorkBC policy guidelines is a strong asset 

Fluent speaking and writing English and the ability to write strong Client/ Service Rational that supports service referral/delivery 

Up to date with the latest job search, career exploration/ labour market practices 

Passion for helping jobseekers achieve their goals 

Strong team player & able to show initiative 

Ability to work in a flexible environment and relate well with others 

Minimum of a Bachelor Degree, career counselling certificate, or a combination of relevant work and experience. Must have excellent computer skills 

A valid clear criminal record check (including working with vulnerable populations) is required.

The YWCA Metro Vancouver’s COVID-19 vaccination policy is currently suspended and as a result, vaccination from COVID-19 is not required at this time. However, should circumstances change and the YWCA deem it necessary to reintroduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties 

What we offer:  We offer our eligible employees the following benefits as part of their total compensation package: 

Extended medical and dental benefits

A defined benefit pension plan 

Flexible working arrangements for applicable positions 

Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members 

free membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Childcare centres 

Pay Rate: $34.33 

A workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion. 

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