Team Lead, Commercial
4 weeks ago
HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEUR mindset to join our team
We are the 5th largest insurance brokerage in the world with 16,000+ employees across North America. Our culture is renowned within the industry, and we value our people and their development We invest our time in helping highly self-motivated individuals achieve their goals in our fast-paced and dynamic environment.
We are Proud to Offer
The Opportunity
Working with the Vice President and Managers, the Team Lead, Commercial Operations will support and guide the Commercial Lines team through training and best practices.
The Team Lead will assist in the implementation of process workflows and ensure that staff are up to date with current procedures and processes.
The Responsibilities
Team Development
Provide support and training for new hires and existing employees Collaborate with Team Leads in REP to cross-train and provide support as needed for off-program business Maintain strict confidentiality for all corporate and employee issues Coach and mentor new and experienced staff members Share and reinforce service level guidelines and process workflows Work with Learning and Development leaders to structure and facilitate quarterly soft skills trainingOperational
Collaborate effectively with Commercial Managers and Producers to ensure excellence in client service Act as the day-to-day “go-to” person for employee inquiries on technical, processing and/or training questions Assist with problem solving in the absence of a manager Foster positive team and client relationships Support team members through corporate initiatives and change management Review processing for accuracy and regularly audit accounts as assigned Act as floater as required based on peak periods and scheduling Provide feedback to Managers on new hires with regards to training uptake and processing audit results Participate in project implementation and EPIC super user group Stay current with new training and systems procedures Maintain strong technical understanding of insurance coverages and products Work with the Business Technology team to ensure that the current workflows and procedures are consistent with the rest of the organization Build out and update training workflows as needed Support the production team on a small book of business to remain current with processes Lead and facilitate the monthly team bulletin meetings – scheduling, agenda preparation and distribution of meeting minutesAdditional Responsibilities
Participate in project implementation and training Review audit reports Reconcile accounting transactions and activities Other duties and responsibilities as assigned by ManagerQualifications
Minimum two years Commercial industry experience General Agent Level 2 license Intermediate level of computer knowledge Excellent communication skills (written and verbal)Knowledge, Skills & Abilities
Strong accountability and self-starter Excellent communication skills (written and verbal) Ability to organize workload and competing priorities Thrives in a fast-paced environment Systems and applications proficiencyOur Culture Starts with You
We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business We want you to be INNOVATIVE and open to sharing your ideas You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues. You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER You work with a high degree of INTEGRITY and ACCOUNTABILITYTo find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our
Department Business OperationsRequired Experience: 2-5 years of relevant experienceRequired Travel: NegligibleRequired Education: Diploma-
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