Jr. Product Owner, WMC Client Onboarding

4 weeks ago

Toronto, Canada Royal Bank of Canada> Full time

Job Summary

Main source of product and initiative knowledge across Client Onboarding, Account Maintenance, eSign, IPS, and other features. Gather requirements, prioritize backlog and conduct project management activities for production support including troubleshooting and escalation management.

Job Description

As Jr. Product Owner, you will manage and support the Client Onboarding (COB) capability and initiatives for Wealth Management Canada (WMC). You will support a variety of projects, working with various WMC business groups. This role fills an important function in supporting the front office with issues management, escalations, and prioritization of production support fixes.

What will you do?

  • Communicate and prioritize issues impacting the front office and refine a backlog of fixes.

  • Ensure that the Product Backlog is visible, transparent, and clear to all stakeholders.

  • Collaborate with front office staff, technology, production support, operations, and other business functional groups to gather requirements

  • Help drive adoption of new tools, features and provide troubleshooting support.

  • ​Occasionally support after hours testing

​Must Have

  • Minimum 2 years WMC domain knowledge with account opening and documentation processes (Dominion Securities or PH&N IC)

  • Strong communications skills, both written and verbal and willingness to deliver presentations.

  • Excellent collaborator and stakeholder management experience

​​Note: Position is available anywhere in Canada with a preference for Toronto (GTA), British Columbia, or Alberta.

Job Skills

Agile Methodology, Critical Thinking, Decision Making, Defining Problems, Group Problem Solving, Interpersonal Relationship Management, Large Group Presentations, Prioritization, Problem Investigation, Problem Resolution, Project Management, Requirements Analysis, Taking Initiative, Teamwork

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-05-01

Application Deadline:

2024-05-18

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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