Client Care Specialist

2 months ago

Winnipeg, Canada People Corporation Full time

Job Description

We are seeking a Client Care Specialist (Bilingual) to join our team in Winnipeg, MB.

This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients.

As a key member of the Client Experience organization, the Client Care Specialist (Bilingual) will work directly with our plan members, plan sponsors, clients, advisors, and service providers to provide an exceptional experience. This will include being the voice of the People Corporation brand through our client care centre by responding to general inquiries about the plans, benefits, and coverage, assist with troubleshooting and resolving problems with the goal of doing so with a single contact.

The Client Care Specialist (Bilingual) will:

Provide exceptional customer care. Interact with plan members, clients, advisors and service providers via phone and email, to provide responses to inquiries about claims, eligibility, and services. Ensure that service standards are met or exceeded. Obtain, analyze, and verify the accuracy of claim submissions and data. Assist members with the online portal and mobile app. Assist service providers with the online portal for submission of claims. Initiate and/or implement correct action as needed to ensure that an excellent standard of service and a high level of client satisfaction is maintained.

To be successful as a Client Care Specialist (Bilingual) with People Corporation, you will need:

Minimum 3 years of customer care experience in the insurance industry. Fluency in both English and French is required. Flexible working hours - Willing to complete an 8-hour shift between 7:00am - 7:00pm (Central) Sound knowledge of Microsoft Office and standard office administration procedures. Strong communication skills, both verbal and written. Strong attention to detail. Technical knowledge on an application base system. A desire to provide exceptional customer service, and a valuable experience to clients.

All-star candidates will have:

Experience in a similar customer care related role within the group benefits insurance industry considered is an asset.

What's in it for you:

Learn by working alongside our experts Extended health care and dental benefits A retirement savings plan with company contributions A suite of Health & Wellness offerings Mental Health programs and support for you and your family Assistance for the completion of industry designations Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

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