Customer Service Representative

7 months ago

Mississauga, Canada FASTSIGNS Full time
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you’ll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best We don’t consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? POSITION DESCRIPTION:
Under general direction, the Visual Communications Assistant assists the Center Manager/Franchisee in the administration of daily center operations.RESPONSIBILITIES (But not limited to): Answer the phone and direct callers to the appropriate individual.

Copy and file documents, work orders, estimates, invoices, etc., as needed. 

Assist the sales team as needed (i.e.: contacting customers when orders are ready for pickup, labeling and mailing marketing materials and follow-up letters when requested, delivering orders when needed, making competitive “shopping” calls, etc.).

Maintain center appearance by vacuuming, emptying trash cans, cleaning counters and windows, straightening showroom, update in-store merchandising and keeping area neat.

Assist accounting by printing and calling the aging report customers, printing and mailing statements, making bank runs, and if requested, posting checks.

Order and manage office supplies; make sure departmental needs are met, that postage meter has postage, copier and FAX machine have paper, etc.

Assist Outside Sales Professional(s) as needed (i.e.: contact vendors for pricing, shipping updates, minor project management, estimate follow-up, and customer service needs)

Serve as a production backup when needed.

Input data, fax, mail, copy and file. Manage incoming emails and redirect to appropriate staff member.

Participate in and practice the brand mentality of “Everybody Sells”. Constantly be looking for sales opportunities for the center. 

Serve as a backup for answering the phone if the franchisee, manager and sales/service employees are busy assisting other customers. Assist at the front counter as needed. 

Understand the sales process enough to consult with customers to determine project needs and solutions.

Compensation: $16.00 - $18.00 per hour

Compensation: $16.00 - $18.00 per hour Typically Monday through Friday business hours Fast growing industry Opportunity to work in a variety of roles

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