Senior Pharmacy Operations Manager

2 weeks ago

Toronto, Canada Bayshore HealthCare Full time

Job Description

JOB SUMMARY

The Senior Pharmacy Operations Manager will provide the leadership and management to ensure that the business has the proper operational processes and controls, reporting procedures and high performing people in place. They will also ensure that the technology and infrastructure is optimized and fully leveraged to effectively achieve growth goals and ensure financial strength and operating efficiency, managing by metrics, and driving continuous improvement throughout the business. The Senior Pharmacy Operations Manager will have strong leadership skills coupled with performance driven operational mentality. 

The ideal candidate will be someone who has solid leadership and influencing ability. The candidate will have excellent communication skills, be adaptable and flexible to changing priorities and have top-notch relationship building capability.


DUTIES AND RESPONSIBILITIES

Motivate and lead a high-performance operations team, coaching and developing team members regularly to develop leadership talent and help team members achieve success in their roles.  Manage day-to-day non-clinical pharmacy operations and workflow optimization.  Foster a success-oriented, accountable, performance driven team-based environment.  Lead and represent our values that reflect our guiding beliefs.  Play a key role in activating skills and capabilities on the front lines of the business to successfully deliver against objectives and to achieve sustainable and growing financial performance.  Ensure compliance with all relevant pharmacy laws, regulations, and policies, maintaining high standards of safety and accuracy.  Recruit, train, and supervise pharmacy staff. Provide leadership, coaching, and performance evaluations.  Implement quality assurance measures to uphold the accuracy and integrity of pharmaceutical services.  Ensure exceptional customer service by addressing inquiries, resolving issues, and maintaining positive relationships with customers.  Coordinate with other departments, healthcare providers, and vendors to enhance pharmacy services and operations.  Monitor budgets, expenses, and revenue generation, identifying areas for cost-efficiency and improvement.  Communicates long-term direction and collaborates with team on how to reach it. Communicates a new direction or change with a clear rationale and/or sense of urgency. Ability to manage complex, multi-site healthcare services across disparate geographies. Drive operational improvement development, awareness, monitoring, and reporting to build a strong culture of performance management.  Moderate conflicting and changing requirements from cross-functional stakeholders,  Lead operational goals and connect with stakeholders to identify linkages and pinch points between each initiative and determine how to embed new ways of working using a holistic approach. Assist in design and implementation of core operating strategies, structures and processes that position the business for long-term success including, but not limited to, focused P&L management, continuous quality improvement initiatives, and improved clinical outcomes.  Execute and improve operational processes and efficiencies and support the continued development of appropriate infrastructure, to maximize productivity and financial performance location-by-location and in aggregate across the network.  Analyze complex business problems, facilitate solution ideation, selection, development, and implementation. Validate ROI to ensure solutions result in productivity and performance improvement. Build out project management deliverables and processes, have end to end ownership and accountability of projects. Lead quick turnaround, ad-hoc financial and operational analyses to inform strategies aimed at enhancing profitability and accelerating growth.  Identify and escalate interdependencies or risks between workstreams to business leads, seeking to problem solve and mitigate actions. Prover record of accomplishment of recognizing and valuing both the "hearts and minds" of team members.  Take calculated entrepreneurial risks to introduce changes in the business that improve results.  Delegates strategic objectives to the whole team with clear and explicit intent; knows the precise level of challenge and how individual team members will handle it.  Creates or takes advantage of multiple opportunities to promote needed change. 

Job Qualification

Experience:

Proven experience in pharmacy operations or management.  Good knowledge of pharmacy laws, regulations, and best practices.  Strong leadership, communication, and problem-solving skills.  Ability to work in a fast-paced environment and manage multiple priorities effectively.  Proficiency in pharmacy software and technology. 

Education:

Master of Business Administration (MBA) or relevant business management degree.  Certification in pharmacy management or related field.  Other Skills and Abilities 

Personal attributes 

Problem-solver who identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.  Proven leader, rather than manager of teams and individuals, with excellent selection and communication skills who can bring out the best in others.  Ability to see the big picture, but able to manage down in order to complete the overall objective. Passion and proficiency in instituting process discipline and operational controls that are scalable to support a rapid growth rate. A fundamental understanding of and skill in designing and implementing standardized operation procedures and protocols.  Analytical and metric-focused with an ability to use data to seek out and implement efficiency improvements. Cuts through distractions to focus on what matters. 

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis. 

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.” 

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

  • Pharmacy Assistant

    2 days ago

    Toronto, Canada Seamless Care Pharmacy Full time

    **Responsibilities** - Work with a team of Pharmacy Assistants, Pharmacists, and Pharmacy Technicians in collaboration with other teams to ensure clients receive a safe and effective medication management system. - Check MedPouches for any errors, broken tabs etc - Modifying compliance packaging as needed - Working with the medication packaging machines...

  • Pharmacy Assistant

    2 days ago

    Toronto, Canada Seamless Care Pharmacy Full time

    **Responsibilities** - Work with a team of Pharmacy Assistants, Pharmacists, and Pharmacy Technicians in collaboration with other teams to ensure clients receive a safe and effective medication management system. - Check MedPouches for any errors, broken tabs etc - Modifying compliance packaging as needed - Working with the medication packaging machines...

  • Specialty Pharmacy Business Manager

    5 days ago

    Toronto, Canada Neighbourly Pharmacy Full time

    Specialty Pharmacy Business Manager Toronto, ON, Canada Req #398 Tuesday, May 14, 2024 Neighbourly Pharmacy is seeking a  Specialty Pharmacy Business Manager to join our growing team! Since 2015, Neighbourly has expanded its diversified national footprint to include 295+ locations, reinforcing the Company's reputation as the industry's acquirer of...

  • Pharmacy Assistant

    2 days ago

    Toronto, Canada Guardian Pharmacy Full time

    **About us** Guardian Pharmacy We are locally owned independent Pharmacy. Assist in the daily operation of the Pharmacy working with other assistants and Pharmacists. Provide customer service at drop off and pickup, processing prescriptions, filling prescriptions and inventory management. Experience with fillware is an asset. We are looking for Full or...

  • Specialty Pharmacy Business Manager

    4 days ago

    Old Toronto, Canada Neighbourly Pharmacy Full time

    Neighbourly Pharmacy is seeking aSpecialty Pharmacy Business Manager to join our growing team! Since 2015, Neighbourly has expanded its diversified national footprint to include 295+ locations, reinforcing the Company's reputation as the industry's acquirer of choice. You will directly contribute to our rapid growth which has regularly been recognized...

  • Specialty Pharmacy Business Manager

    4 days ago

    Old Toronto, Canada Neighbourly Pharmacy Full time

    Neighbourly Pharmacy is seeking aSpecialty Pharmacy Business Manager to join our growing team! Since 2015, Neighbourly has expanded its diversified national footprint to include 295+ locations, reinforcing the Company's reputation as the industry's acquirer of choice. You will directly contribute to our rapid growth which has regularly been recognized...

  • Specialty Pharmacy Business Manager

    4 days ago

    Old Toronto, Canada Neighbourly Pharmacy Full time

    Neighbourly Pharmacy is seeking aSpecialty Pharmacy Business Manager to join our growing team! Since 2015, Neighbourly has expanded its diversified national footprint to include 295+ locations, reinforcing the Company's reputation as the industry's acquirer of choice. You will directly contribute to our rapid growth which has regularly been recognized...

  • Manager Data Management

    1 month ago

    Toronto, ON, Canada Neighbourly Pharmacy Inc. Full time

    Sr Manager, Process Design & Workforce Planning Neighbourly Pharmacy Inc. (TSX: NBLY) is Canada’s largest and fastest growing network of independent pharmacies. We are seeking a highly motivated Sr Manager, Process Design & Workforce Planning to join our growing Support Centre Team! Named as one of Canada’s Best Managed Companies for three consecutive...

  • Pharmacy Assistant

    1 month ago

    Toronto, Canada Queen East Medical Pharmacy Full time

    Responsibilities: - Assist pharmacists in dispensing medications to patients and adjudicating insurance claims - Maintain inventory of medications, supplies, and OTC products - Process, fill, and package prescription orders accurately and efficiently - Provide excellent customer service to patients and healthcare professionals - Maintain a clean and...

  • Pharmacy Assistant

    1 month ago

    Toronto, Canada Pharmasave pharmacy Full time

    Are you a dedicated and enthusiastic individual that is seeking a career in pharmacy? If so, we have an exciting opportunity for you! We are currently seeking a Pharmacy Assistant to join our team in a dynamic, family-oriented pharmacy setting that places a strong emphasis on growth, education, and community. **About Us**:Our pharmacy is nestled in the...

  • Pharmacy Assistant

    1 month ago

    Toronto, Canada Queen East Medical Pharmacy Full time

    Responsibilities: - Assist pharmacists in dispensing medications to patients and adjudicating insurance claims - Maintain inventory of medications, supplies, and OTC products - Process, fill, and package prescription orders accurately and efficiently - Provide excellent customer service to patients and healthcare professionals - Maintain a clean and...

  • Pharmacy Assistant

    4 weeks ago

    Toronto, Canada MediSystem Pharmacy Limited Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.**: **Location**: Unit 3 - 75 Lesmill Road, Toronto, Ontario, M3B 2T8 At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it’s your first job or...

  • Pharmacy Assistant

    3 hours ago

    Toronto, Canada Toronto Pharmacy Full time

    **About us** "L & A Pharmacy" is nestled in the Toronto East end, we pride ourselves on fostering a warm and welcoming environment that feels like a family. Our Pharmacy has been serving the neighbourhood since 1975 providing top-notch care to our valued patients, and we're excited to welcome a new Pharmacy Assistant to our ranks. Our work environment...

  • Pharmacy Assistant

    1 month ago

    Toronto, Canada MediSystem Pharmacy Limited Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.**: **Location**: Unit 3 - 75 Lesmill Road, Toronto, Ontario, M3B 2T8 At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it’s your first job or...

  • Pharmacy Assistant

    2 days ago

    Toronto, Canada Town Care Pharmacy Full time

    Town Care Pharmacy is local retail pharmacy in Scarborough. We are now hiring a parttime pharmacy assistant to help us with day to day operation of the pharmacy. Main responsibilities are as following: - gather and enter patient information and doctors' prescriptions in computer systems - assess prescriptions for completeness - prepare and package...

  • Pharmacy Technician

    4 weeks ago

    Toronto, Canada Public Pharmacy Full time

    **About us** Public Pharmacy is a small business in Toronto, ON. We are professional, rewarding, social, and our goal is to provide top rated Pharmacy services in our local community. Our work environment includes: - Modern office setting - Growth opportunities **Responsibilities**: - Collect prescriptions in person or retrieve the e-prescriptions via...

  • Sr Manager, Process Design

    1 month ago

    Toronto, Canada Neighbourly Pharmacy Full time

    Sr Manager, Process Design & Workforce Planning Toronto, ON, Canada Req #168 Wednesday, December 13, 2023 Neighbourly Pharmacy Inc. (TSX: NBLY) is Canada’s largest and fastest growing network of independent pharmacies. We are seeking a highly motivated Sr Manager, Process Design & Workforce Planning to join our growing Support Centre Team! ...

  • Pharmacy Assistant

    4 weeks ago

    Toronto, Canada MediSystem Pharmacy Limited Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.**: At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it’s your first job or you’re ready for a new challenge, MediSystem Pharmacy can turn...

  • Pharmacy Assistant

    4 weeks ago

    Toronto, Canada Victoria Terrace Pharmacy Full time

    **Job Summary** We are looking for a **pharmacy assistant **to join our team. Applicant must be available _**Mondays/Wednesdays/Fridays **_from 9am - 6pm. Duties include: - Dispense prescription medication and other medical products to patients under direction of licensed pharmacist - Count pills, label bottles, price, and compound medications to prepare...

  • Pharmacist and Pharmacy Openings

    1 month ago

    Toronto, Canada Pharmacy Careers Full time

    Requisition ID: 165682  Career Group: Pharmacy Careers Job Category: Retail - Pharmacy Travel Requirements: 0 - 10% Job Type: Full-Time Country: Canada (CA) Province: Alberta; British Columbia; Manitoba; New Brunswick; Newfoundland and Labrador; Nova Scotia; Ontario; Prince Edward Island; Saskatchewan City: Any Our National...