Night Auditor
4 weeks ago
The Night Auditor is a key member of theFront Office team responsible for the overnight operations of thehotel verifying the accuracy of guest accounts balancing chargesand revenues as well as assisting with all aspects of guestservices. This position worksovernight.
Duties andResponsibilities
- Completenightly audit of guest transactions investigating and fixing anyoutofbalance transactions or postings.
- Producea variety of reports for other departments ensuring reports aretimely and accurate.
- Support the Reservationsteam with entering of reservations confirmation of extranets andprocessing telephone and walkinreservations.
- Greet arriving guests providecheckin services and arrange for luggageassistance.
- Provide inhouse services includingcashiering and foreign exchange and providing accurate and timelyinformation about events and services available toguests.
- Provide departure services includingluggage pickup and storage checkout services and processingpayment.
- Operate hotel switchboard and respondto guest emails.
- Review departmentcommunication log each shift and update for the nextshift
- Any other responsibilities or duties asassigned by the supervisor or managementteam.
Qualifications:
- Available towork 11:00 pm to 7:00 am shift
- Postsecondaryeducation in Hotel Management an asset
- Minimumof 2 years of hotel Front Desk experience required; Night Auditexperience preferred
- Comfortable workingknowledge of MS Word Excel and Outlook
- Operaexperience is an asset
- Customerservice orientedand quick to smile and engage inconversation
- Keen attention to detail withstrong organizing skills
- Solid understanding offinancial transactions
- Selfmotivated with theability to work unsupervised
- Able to perform inhighpressure situations and to make quick responsible decisionswhenrequired
RemoteWork :
No
EmploymentType :
Fulltime
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