Night Auditor
4 weeks ago
The Night Auditor is a vital member of the Front Office team responsible for ensuring the accuracy of guest accounts and providing exceptional guest services during the overnight hours.
Key Responsibilities:- Conduct a thorough nightly audit of guest transactions, investigating and resolving any discrepancies or issues.
- Prepare and distribute reports to other departments, ensuring timely and accurate information.
- Support the Reservation team with entering reservations, confirming extranets, and processing telephone and walk-in reservations.
- Provide warm and welcoming check-in services to arriving guests, including luggage assistance.
- Offer in-house services such as cashiering, foreign exchange, and providing information about events and services available to guests.
- Ensure smooth departure services, including luggage pickup and storage, checkout services, and processing payments.
- Operate the hotel switchboard and respond to guest emails in a timely and professional manner.
- Review and update the department communication log for the next shift.
- Availability to work 11:00 pm to 7:00 am shift.
- Post-secondary education in Hotel Management is an asset.
- Minimum of 2 years of hotel Front Desk experience required; Night Audit experience is preferred.
- Proficiency in MS Word, Excel, and Outlook.
- Opera experience is an asset.
- Excellent customer service skills and ability to engage with guests in a friendly and approachable manner.
- Strong attention to detail and organizational skills.
- Understanding of financial transactions and ability to work accurately with numbers.
- Self-motivated and able to work independently with minimal supervision.
- Ability to perform under pressure and make quick, responsible decisions when necessary.
This is a full-time position with no remote work options.
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Night Auditor
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Night Auditor
3 weeks ago
Banff, Alberta, Canada AccorHotel Full timeThe Night Auditor is a key member of the Front Office team responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, and assisting with all aspects of guest services. This position works overnight.Duties and ResponsibilitiesComplete nightly audit of guest transactions, investigating and...
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Hotel Night Auditor
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Banff, Alberta, Canada AccorHotel Full timeThe Night Auditor is a key member of the Front Office team responsible for the overnight operations of the hotel. This role involves verifying the accuracy of guest accounts, balancing charges and revenues, and assisting with all aspects of guest services.Key Responsibilities:Complete nightly audit of guest transactions, investigating and fixing any...
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Hotel Night Auditor Position
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Night Auditor
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Banff, Canada AccorHotel Full timeThe Night Auditor is a key member of theFront Office team responsible for the overnight operations of thehotel verifying the accuracy of guest accounts balancing chargesand revenues as well as assisting with all aspects of guestservices. This position worksovernight.Duties andResponsibilitiesCompletenightly audit of guest transactions investigating and...
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