Night Auditor

4 weeks ago


Banff, Alberta, Canada AccorHotel Full time
Job Title: Night Auditor

The Night Auditor is a vital member of the Front Office team responsible for ensuring the accuracy of guest accounts and providing exceptional guest services during the overnight hours.

Key Responsibilities:
  • Conduct a thorough nightly audit of guest transactions, investigating and resolving any discrepancies or issues.
  • Prepare and distribute reports to other departments, ensuring timely and accurate information.
  • Support the Reservation team with entering reservations, confirming extranets, and processing telephone and walk-in reservations.
  • Provide warm and welcoming check-in services to arriving guests, including luggage assistance.
  • Offer in-house services such as cashiering, foreign exchange, and providing information about events and services available to guests.
  • Ensure smooth departure services, including luggage pickup and storage, checkout services, and processing payments.
  • Operate the hotel switchboard and respond to guest emails in a timely and professional manner.
  • Review and update the department communication log for the next shift.
Requirements:
  • Availability to work 11:00 pm to 7:00 am shift.
  • Post-secondary education in Hotel Management is an asset.
  • Minimum of 2 years of hotel Front Desk experience required; Night Audit experience is preferred.
  • Proficiency in MS Word, Excel, and Outlook.
  • Opera experience is an asset.
  • Excellent customer service skills and ability to engage with guests in a friendly and approachable manner.
  • Strong attention to detail and organizational skills.
  • Understanding of financial transactions and ability to work accurately with numbers.
  • Self-motivated and able to work independently with minimal supervision.
  • Ability to perform under pressure and make quick, responsible decisions when necessary.
Work Environment:

This is a full-time position with no remote work options.


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