Hotel Night Auditor Position

2 weeks ago


Banff, Alberta, Canada AccorHotel Full time

Job Summary: We are seeking a skilled Night Auditor to join our Front Office team at AccorHotel. As a key member of the team, you will be responsible for ensuring the accuracy of guest accounts and providing exceptional guest services.


Key Responsibilities:



  • Verify the accuracy of guest transactions and balance charges and revenues.
  • Produce reports for other departments to ensure timely and accurate information.
  • Support the Reservation team with entering reservations and processing telephone and walk-in reservations.
  • Provide front desk services, including check-in, luggage assistance, and cash handling.
  • Operate the hotel switchboard and respond to guest inquiries.
  • Maintain accurate records and reports, and perform other duties as assigned.

Requirements:



  • Post-secondary education in Hotel Management an asset.
  • Minimum of 2 years of hotel Front Desk experience, with Night Audit experience preferred.
  • Strong organizational skills and attention to detail.
  • Comfortable working knowledge of MS Word, Excel, and Outlook.
  • Ability to work independently and as part of a team.
  • Strong communication and customer service skills.
  • Ability to work in a fast-paced environment and make quick decisions when necessary.

Working Conditions:


This is a full-time position, working 11:00 pm to 7:00 am shift.


Accommodations:


No remote work available.


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