Hotel Night Auditor Position
2 weeks ago
Job Summary: We are seeking a skilled Night Auditor to join our Front Office team at AccorHotel. As a key member of the team, you will be responsible for ensuring the accuracy of guest accounts and providing exceptional guest services.
Key Responsibilities:
- Verify the accuracy of guest transactions and balance charges and revenues.
- Produce reports for other departments to ensure timely and accurate information.
- Support the Reservation team with entering reservations and processing telephone and walk-in reservations.
- Provide front desk services, including check-in, luggage assistance, and cash handling.
- Operate the hotel switchboard and respond to guest inquiries.
- Maintain accurate records and reports, and perform other duties as assigned.
Requirements:
- Post-secondary education in Hotel Management an asset.
- Minimum of 2 years of hotel Front Desk experience, with Night Audit experience preferred.
- Strong organizational skills and attention to detail.
- Comfortable working knowledge of MS Word, Excel, and Outlook.
- Ability to work independently and as part of a team.
- Strong communication and customer service skills.
- Ability to work in a fast-paced environment and make quick decisions when necessary.
Working Conditions:
This is a full-time position, working 11:00 pm to 7:00 am shift.
Accommodations:
No remote work available.
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