Service Advisor

Found in: Talent CA C2 - 2 weeks ago

Regina, Canada Capital Ford Lincoln Inc. Full time

Company:

Capital Ford Lincoln Inc.

Capital Ford Lincoln Regina has a permanent full-time position open for a Service Advisor


The Service Advisor acts as the go-between for Service Technicians and customers facilitating a transparent and seamless customer experience.

Job Responsibilities:

Greet customers in a friendly manner when they arriveDetermine vehicle needs based on customer information, vehicle walk-around, visual inspection and test drive if requiredProduce repair orders for customers, including cost and time estimates, with full transparencyEnsure proper authorization from customers for all work/diagnosis performedMeet or exceed targeted sales goals & the targeted customer satisfaction indexProvide an exceptional customer experience to drive loyaltyAdminister new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines

At Capital, we understand the importance of family and work-life balance. We believe that our employees are our most valuable asset, and we strive to create a supportive and inclusive workplace. As such, we offer a variety of family-oriented programs, including:

Prescription, Dental, Eye Care, Paramedical, Life insuranceShort and Long term disability coverageRegular family-friendly social eventsGroup RRSP optionsMaternity leave top-up programEmployee and Family Assistance ProgramCompetitive wage plan

Requirements:

Maintain an energetic, professional, and positive personality throughout the workdayConfident working with customers and staff from diverse backgroundsEffective listening skills when speaking with guests and TechniciansDesire to provide a high level of customer serviceValid Driver’s LicenseAbility to set and achieve targeted goalsPrior experience preferred but not required

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

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