Bilingual Creditor Claims Analyst

6 months ago

Toronto, Canada Securian Canada Full time
DescriptionWho we need

The Bilingual Creditor Claims Analyst will be accountable to assess claims for benefit entitlement by adhering to contractual, medical, functional, and occupational information to render claim decisions according to contract and established processes. This function includes key accountabilities that require strong commitment to quality of work and exceptional customer service that is highly valued by our internal and external Business Partners, Plan Sponsors and Plan Members. Following instructions and in adherence with defined internal/external policies and procedures to complete your work.
What you will do
  • Be responsible for assessing claims for benefit entitlement (Disability, Critical Illness and Job Loss), by reviewing contractual, medical, functional, and occupational information and adhering to established routines and processes for our various Creditor clients;
  • Effectively manage an active caseload that will require your ability to meet client service standards and best practice guidelines by using the tools and resources available and prioritize work against our KPI’s and TAT’s and manage multiple demands, with high attention to detail and accuracy within pre-set timelines;
  • Provide exceptional client service and communication, in written or verbal format, to obtain or provide information regarding claim status and reasoning as applicable, while maintaining client focus;
  • Contribute to and foster a positive working environment through collaboration with plan members, plan sponsors and other stakeholders and by supporting team to ensure service standards are met;
  • Learn and apply tools and technology that support continuous improvement by identifying opportunities to improve processes and customer service delivery and adapting to changes as improvements are implemented;
  • Contribute to a positive and dynamic work environment through department project work.

What you will bring
  • The knowledge & the experience. 1-2 years of experience minimum in a claims, banking or medical environment. Prior disability, critical illness, or job loss claims experience, and a medical experience obtained through claim assessing, underwriting, or nurse /health profession. Experience with Ultera, Chess, MS Outlook.
  • The skills. Strong analytical and problem-solving skills with an attention to detail. Stellar client service and communication skills with focus on listening and communicating, both written and verbal. Case management skills focused on positive outcomes for the plan sponsor, plan member and Securian Canada. Ability to professionally manage stressful situations and to deliver difficult news in a tactful and empathetic manner.
  • The drive. Positive attitude with a commitment to high quality service, accuracy and contributes to positive morale and a sense of team spirit.

Why join?When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible. 

At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose. 

You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work.

If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures – we want to hear from you 

Take the first step in building your future with Securian Canada. Apply now.

Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact hr@securiancanada.ca for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.

Who we are – and who we’re here for

We’re here for all Canadians and their families – however they define family. Our practical, life-ready insurance and protection solutions are designed to help provide financial security, so that Canadians can spend more time making every moment count.

For more than 65 years, we’ve been giving Canadians the confidence to face life’s uncertainties. With offices in Toronto, Montreal, Burnaby, Waterloo and Winnipeg, Securian Canada brings together strong local roots and expertise, a North American footprint, and a global perspective – all while innovating at the speed the markets we serve expect.

Together with our U.S. parent company, Securian Financial, we are a leading insurance provider in the Canadian Financial Institution and Association & Affinity markets. We offer insurance solutions built with genuine care – providing specialized experiences to those we serve.

What we do every day to be our very best

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.

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