Infrastructure Operations Engineer

2 months ago

Richmond Hill, Canada Clarizen Full time
Company Overview

Planview has one mission: to build the future of connected work, from ideas to impact.

As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry’s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.

At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We’re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere.

Learn more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and X.

#LI-CG1 #LI-Hybrid


The Opportunity

We're looking for a Infrastructure Operations Engineer  to join the AdaptiveWork team in Richmond Hill.

As an Infrastructure Operations Engineer  , you will play a crucial role in ensuring the reliability, availability, and performance of our production systems. You will collaborate closely with development, operations, and security teams to build and maintain scalable and resilient infrastructure that supports our applications, both in the cloud and in physical data centers.


What You'll Do

Ensure System Reliability: Maintain the uptime, performance, and security of production systems and services across both cloud and physical data center environments. Monitor & Automate:  Develop and maintain monitoring, alerting, and logging solutions to detect issues before they impact customers.  Automate repetitive tasks to reduce operational overhead. Incident Management:  Troubleshoot incidents, identify root causes, and implement fixes to restore service quickly.  Lead post-mortem analyses and implement lessons learned from incidents. Data Center Operations:  Oversee the operation and maintenance of hardware and infrastructure in data centers, ensuring high availability, resilience, and fast recovery from hardware failures. Capacity Planning:  Collaborate with engineering teams to plan for infrastructure scaling in both cloud and data center environments, ensuring systems can handle growth and traffic spikes. Infrastructure as Code (IaC):  Design, implement, and maintain IaC solutions using tools like Terraform, CloudFormation, or similar, for both cloud and data center environments. Collaboration:  Work closely with development teams to define and document operational requirements, ensuring seamless integration of new services into production. Security & Compliance:  Ensure infrastructure and applications comply with security best practices and are resilient against potential threats. Performance Optimization:  Analyze system performance, identify bottlenecks, and work on solutions to optimize resource utilization and efficiency across cloud and data center environments.
What You'll Bring

Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience). 5+ years of experience in a Site Reliability Engineer, Infrastructure Engineer, or similar role. Experience managing large-scale physical infrastructure in data centers, including server hardware, networking, storage arrays, and power management systems. Proficiency with orchestration tools such as Ansible, Chef, Puppet, or Salt Stack. Strong scripting skills in languages like Python, Bash, PHP, Perl, or PowerShell. Experience working in diverse environments (Windows, Linux, Unix). Hands-on experience with monitoring tools such as LogicMonitor, Prometheus, Grafana, Datadog, or similar. Strong understanding of networking protocols, DNS, load balancing, and security best practices. Experience in incident management, including root cause analysis and post-mortem reporting. Ability to work under pressure and manage multiple priorities in a fast-paced environment.

Nice to have:

Expertise in cloud platforms such as AWS, GCP, or Azure. Experience with containerization technologies like Docker, Kubernetes, Podman, or LXC. Proficiency with Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or similar. Experience with CI/CD tools like Jenkins, Rundeck, Azure DevOps, or similar. Strong knowledge of automation frameworks and cloud-native technologies. Familiarity with Agile methodologies and working in a DevOps environment.
Benefits at Planview

At Planview, you’ll join our global team and culture which reflects the vibrant communities in which our employees live and work. To support you at Planview, you will enjoy: 

Unplugged Days: 4 company-wide paid days off per year to recharge and relax. 

Generous PTO offerings (region dependent).

Region specific competitive benefit plans to support you at any life stage including parental leave, retirement, medical plans, wellness support, and remote work support.

Paid time to volunteer through Planview’s Force for Good Week.

Employee Referral bonus program.

Weekly office lunches for hybrid team members and social events.

Flexible work hours/environment. 

Now is a great time to join our team. If you are looking for a place to grow your career, innovate with best-in-class solutions, and build the future of connected work, Planview is the right place for you 


Diversity, Equity and Inclusion at Planview

As part of our efforts to build a workforce with diverse talent, we encourage applications from Indigenous, Black, and other racialized communities, 2SLGBTQIA+ communities, people with neurodivergence, immigrants, people with disabilities, and other equity deserving groups. In addition to building a diverse workforce, we are committed to fostering an inclusive and accessible experience. Reasonable accommodations for the interview process can be requested by emailing recruitingteam@planview.com.

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