Infrastructure Operations Specialist

4 weeks ago

Richmond Hill, Ontario, Canada Clarizen Full time
Company Overview

Planview is a global leader in work and resource management, helping organizations accelerate their goals and optimize their operations. Our connected platform of solutions underpins the business and digital transformations of over 4,500 customers worldwide, including 59 of the Fortune 100.

The Opportunity

We're seeking a highly skilled Infrastructure Operations Engineer to join our AdaptiveWork team in Richmond Hill. As a key member of our team, you will play a crucial role in ensuring the reliability, availability, and performance of our production systems, collaborating closely with development, operations, and security teams to build and maintain scalable and resilient infrastructure that supports our applications in the cloud and physical data centers.

Key Responsibilities

• Ensure system reliability by maintaining uptime, performance, and security of production systems and services across cloud and physical data center environments.
• Develop and maintain monitoring, alerting, and logging solutions to detect issues before they impact customers.
• Automate repetitive tasks to reduce operational overhead.
• Troubleshoot incidents, identify root causes, and implement fixes to restore service quickly.
• Lead post-mortem analyses and implement lessons learned from incidents.
• Oversee data center operations, ensuring high availability, resilience, and fast recovery from hardware failures.
• Collaborate with engineering teams to plan for infrastructure scaling in cloud and data center environments, ensuring systems can handle growth and traffic spikes.
• Design, implement, and maintain Infrastructure as Code (IaC) solutions using tools like Terraform, CloudFormation, or similar.
• Work closely with development teams to define and document operational requirements, ensuring seamless integration of new services into production.
• Ensure infrastructure and applications comply with security best practices and are resilient against potential threats.
• Analyze system performance, identify bottlenecks, and work on solutions to optimize resource utilization and efficiency across cloud and data center environments.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 5+ years of experience in a Site Reliability Engineer, Infrastructure Engineer, or similar role.
• Experience managing large-scale physical infrastructure in data centers, including server hardware, networking, storage arrays, and power management systems.
• Proficiency with orchestration tools such as Ansible, Chef, Puppet, or Salt Stack.
• Strong scripting skills in languages like Python, Bash, PHP, Perl, or PowerShell.
• Experience working in diverse environments (Windows, Linux, Unix).
• Hands-on experience with monitoring tools such as LogicMonitor, Prometheus, Grafana, Datadog, or similar.
• Strong understanding of networking protocols, DNS, load balancing, and security best practices.
• Experience in incident management, including root cause analysis and post-mortem reporting.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.

Benefits at Planview

At Planview, you'll join our global team and culture that reflects the vibrant communities in which our employees live and work. To support you at Planview, you will enjoy:
• Unplugged Days: 4 company-wide paid days off per year to recharge and relax.
• Generous PTO offerings (region dependent).
• Region-specific competitive benefit plans to support you at any life stage, including parental leave, retirement, medical plans, wellness support, and remote work support.
• Paid time to volunteer through Planview's Force for Good Week.
• Employee Referral bonus program.
• Weekly office lunches for hybrid team members and social events.
• Flexible work hours/environment.

Now is a great time to join our team. If you are looking for a place to grow your career, innovate with best-in-class solutions, and build the future of connected work, Planview is the right place for you.

Diversity, Equity and Inclusion at Planview

As part of our efforts to build a workforce with diverse talent, we encourage applications from Indigenous, Black, and other racialized communities, 2SLGBTQIA+ communities, people with neurodivergence, immigrants, people with disabilities, and other equity-deserving groups. In addition to building a diverse workforce, we are committed to fostering an inclusive and accessible experience. Reasonable accommodations for the interview process can be requested by emailing recruitingteam@planview.com.

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