Manager, Application Support

2 weeks ago

Toronto, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

What is the opportunity?

This is a Manager, Application Support role. You will partner with other IT groups and Personal and Commercial Operations (PCO) business line(s) to assess, research, analyze and resolve business and systems issues. Where appropriate, issues to be documented to support recommendations for permanent resolutions. This role will have occasional after hours/on call rotation. 

What will you do? 

  • Provide efficient day-to-day level 2 and 3 support to critical Personal and Commercial Operations applications/tools, mainframe, data lake, and databases by applying hands-on technical expertise.
  • Troubleshoot production issues, determine and address root causes and manage applications' status, communication and application changes.
  • Lead group meetings for problem solving, decision making and implementation planning, and partner with stakeholders across IT (i.e., Network Administrators, RBC IT, eSAM).
  • Provide technical expertise, assist Development and QA teams during Projects execution and identify and implement opportunities for process automation.
  • Utilize management tools (JIRA, ServiceNow, MyMarketplace), track progress on tasks and resolve issues that arise in day-to-day running of automated process.
  • Responsible for maintaining the safety and soundness of PCO centralized data repository (SCON databases), and explore opportunities to reduce application infrastructure costs.
  • Monitor and measure the implementation status of enterprise data governance policies and standards including supporting the gap assessment and action planning process.
  • Manage relationship with all technology partners (E.g. T&O, DNA and GTI) to ensure timely response and tasks delivery.

What do you need to succeed?

Must-have

  • Experience supporting business critical applications with advanced understanding of Applications and environment controls.
  • Excellent analytical, planning, estimating, communication, presentation and leadership skills 
  • Proven leadership experience and ability to deliver with minimum supervision.
  • Strong knowledge and advanced hands-on working knowledge of Unix, Mainframe, Windows, SQL, Java, .Net, Python and VBA.
  • Knowledge of virtual machine technology (VMware, HyperV etc.)
  • Innate ability to take ownership and accountability for troubleshooting production issues, determining root causes and engaging proactively in applying long-term solutions
  • Supporting existing processes and implementing change requirements as part of a structured change control process.
  • Knowledge of Hadoop infrastructure, Hive Database, Apache Spark, and Linux administration.
  • Understanding of workflow based logic and the ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution.

Nice to have

  • Exposure to DevOps (Jenkins, UrbanCode, etc.)
  • Understanding of IT Standards, Methodologies & audit requirements
  • Canadian Banking Operations applications/business knowledge

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • A world-class training program in financial services.
  • Opportunities to take on progressively greater accountabilities. 

Job Skills

Business Performance Management, Decision Making, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), IT Systems Management, Long Term Planning, Time Management

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-11-19

Application Deadline:

2024-12-03

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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