IT Release Manager

3 days ago

Toronto, Ontario, Canada Tata Consultancy Services Full time
Job Description

Tata Consultancy Services, a leading IT services company, is seeking an experienced IT Release Manager to join their team. The ideal candidate will have a strong background in software development and service management lifecycles, with excellent communication skills and the ability to work effectively with clients.

About the Company

TCS is a global leader in IT services, consulting, and business solutions. With over 55 years of experience, they have partnered with many of the world's largest businesses in their transformation journeys. Their unique Location Independent Agile delivery model has earned them recognition as a benchmark of excellence in software development.

Key Responsibilities
  • Creating and managing end-to-end release plans for scheduling, planning, and controlling the release and deployment process
  • Integrating release management practices into delivery processes to offer reliable, repeatable IT services at appropriate service levels
  • Converting technical expertise into recommendations on efficiency, reliability, scalability, and security, driving best practices and engaging with planning, evaluating, operationalizing, and reporting deliverables
  • Establishing infrastructure for tracking and monitoring all relevant updates and changes, and efficiently converting information into reporting, recommendations, schedules, and decisions
  • Managing correspondence with clear articulation of impacts
  • Providing subject matter expert guidance and advice to Release and Deployment management, as well as other IT Support segments, and participating in the development of remediation and collision avoidance strategies
  • Identifying and educating on control and communication failures to help prevent issues going forward
  • Providing updates to senior leadership on accomplishments and opportunities, as well as insights on organizational trends anchored in a unique perspective of the role
  • Protecting the interests of the organization through identification, management, and escalation of risks and dependencies
Requirements
  • Bachelor's degree in computer science or related field (a bonus)
  • Previous release, ITS, or IT project management experience (formal training and solid understanding of project management principles preferred)
  • Experience in information systems operations environment in service management, systems analysis, or development
  • Advanced knowledge of software development (Scrum, Agile, etc.) and service management lifecycles (ITSM)
  • Well-developed executive communication skills (both written and verbal)
  • Sound management techniques, experience in problem resolution, and development of strategies for operational improvement
Salary

$85,000 - $110,000 per year, depending on experience

Benefits

Tata Consultancy Services offers a competitive salary package, including health insurance, retirement savings plan, and paid time off.

TCS is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC).

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