Customer Experience Associate

2 months ago

Oshawa, Canada The Toronto-Dominion Bank (Canada) Full time

Description

:

KEY ACCOUNTABILITIES

CUSTOMER

Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner Assist with responding and resolving customer concerns, escalating when necessary Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers

SHAREHOLDER

Support the achievement of business objectives by supporting advice goals Promote products, advice, services and banking capabilities Understand and apply operating policies and procedures Contribute to business objectives for Operational Excellence Support the timely and accurate completion of business processes and procedures Escalate non-standard or high-risk transactions / activities as necessary Support and participate in process improvement opportunities Ensure necessary due diligence to support the accuracy of all customer transactions / activities Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM

Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment Support the team by continuously developing knowledge in own area Participate in personal performance management and development activities, including cross training within own team Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities Contribute to a fair, positive and equitable environment that supports a diverse workforce Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact Requires a broad knowledge regarding basic product suite of business supported Evaluates and recommends customer solutions from established options Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion Impacts team results through the quality of the services or information provided to customers Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood Requires working knowledge and skills developed through formal training or work experience Generally reports to a Manager Customer Experience or Branch Manager

EXPERIENCE & EDUCATION

High School diploma and/or 1+ years of relevant experience Post-Secondary or Undergraduate degree (in related field) preferred

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.


Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement (Quebec only):

Sans Objet

  • Customer Experience Associate

    1 month ago

    Oshawa, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer experiences through a range of financial transactions, customer service, and advice.Key Accountabilities:Provide exceptional customer service through...

  • Customer Experience Associate

    1 month ago

    Oshawa, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer experiences through a range of financial transactions, customer service, and advice.Key Accountabilities:Provide exceptional customer service through...

  • Customer Experience Associate

    2 months ago

    Oshawa, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer experiences through a range of financial transactions, customer service, and advice.Key Accountabilities:Provide exceptional customer service through a...

  • Customer Experience Associate

    2 months ago

    Oshawa, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer experiences through a range of financial transactions, customer service, and advice.Key Accountabilities:Provide exceptional customer service through a...

  • Customer Experience Associate

    1 month ago

    Oshawa, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer experiences through a range of financial transactions, customer service, and advice.Key Accountabilities:Provide exceptional customer service through a...

  • Customer Experience Associate

    1 month ago

    Oshawa, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer experiences through a range of financial transactions, customer service, and advice.Key Accountabilities:Provide exceptional customer service through a...

  • Customer Experience Associate

    3 weeks ago

    Oshawa, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Experience Associate to join our team at The Toronto-Dominion Bank (Canada). As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key...

  • Sales Associate

    2 weeks ago

    Oshawa, Ontario, Canada adidas Full time

    Retail Sales Associate RoleJob Summary:We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at adidas. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting adidas products, and maintaining a high level of sales performance.Key Responsibilities:Customer...

  • Customer Experience Lead

    3 weeks ago

    Oshawa, Ontario, Canada Victoria's Secret Full time

    Job SummaryA Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. This role reports to either the Store Manager or the Customer Experience Manager.Key ResponsibilitiesThe Customer Experience Lead is primarily responsible for driving and growing...

  • Customer Experience Lead

    2 weeks ago

    Oshawa, Ontario, Canada Victoria's Secret Full time

    Job SummaryA Victoria's Secret & Co Customer Experience Lead is a values-based leader who drives exceptional customer and associate experiences to grow top-line sales. This role reports to either the Store Manager or the Customer Experience Manager, based on store volume.Key ResponsibilitiesThe Customer Experience Lead is responsible for driving and growing...

  • Customer Experience Manager

    5 months ago

    Oshawa, Canada Victoria's Secret Full time

    **Description** **A Victoria’s Secret & Co Customer Experience Manager **is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. **Primary Responsibility**: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales...

  • Seasonal Customer Experience Associate

    1 month ago

    Oshawa, Ontario, Canada Indigo Full time

    About IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a welcoming and inclusive environment for our customers and employees.Job SummaryWe are seeking a Seasonal Customer Experience Representative to join our team. As a key member of our sales floor team, you will be responsible for providing...

  • Seasonal Customer Experience Associate

    1 month ago

    Oshawa, Ontario, Canada Indigo Full time

    About IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a welcoming and inclusive environment for our customers and employees.Job SummaryWe are seeking a Seasonal Customer Experience Representative to join our team. As a key member of our sales floor team, you will be responsible for providing...

  • Seasonal Customer Experience Associate

    1 month ago

    Oshawa, Ontario, Canada Indigo Full time

    About IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a welcoming and inclusive environment for our customers and employees.Job SummaryWe are seeking a Seasonal Customer Experience Representative to join our team. As a key member of our sales floor team, you will be responsible for providing...

  • Sales Associate

    5 months ago

    Oshawa, Canada The UPS Store - Retail Center Sales Associate Full time

    **Location**: Inside Walmart, 680 Laval Dr, Oshawa, ON L1J 0B5 Are you a friendly, enthusiastic individual with a passion for customer service? Join our team at Store #616 as a Sales Associate! As a key member of our team, you will be the face of our store, ensuring that each customer receives exceptional service and leaves with a smile. **Key...

  • Food Service Associate

    2 weeks ago

    Oshawa, Ontario, Canada Dexterra Group Full time

    Job DescriptionWHAT'S THE JOB?We are seeking a skilled Food Service Associate to join our team at Ontario Tech University, working in partnership with Tim Hortons. This part-time position will report directly to the Lead Hand/Food Service Director. Shifts are available Monday to Friday, 8:30am to 12:30pm, or 4:30pm to 8:30pm.Prepare food and beverage...

  • Customer Experience Manager

    5 months ago

    Oshawa, Canada Victoria's Secret Full time

    Description A Victoria’s Secret & Co Customer Experience Manager  is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales...

  • Omni Customer Fulfillment Associate

    5 months ago

    Oshawa, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Omni Customer Fulfillment Associate

    1 month ago

    Oshawa, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Omni Customer Fulfillment Associate

    5 months ago

    Oshawa, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...