Customer Experience Guardian
6 days ago
We are seeking a Customer Experience Guardian to join our team at Real Canadian Superstore. As a key member of our Asset Protection department, you will play a vital role in providing an exceptional shopping experience for our customers.
With a competitive estimated salary range of $45,000 - $60,000 per year, depending on location and experience, you will be rewarded for your hard work and dedication. In addition to a competitive salary, we offer a comprehensive benefits package, including a 10% Colleague Discount program and a company matched Pension Plan.
The ideal candidate will have previous experience working in a retail environment, with excellent customer service skills and the ability to foster strong relationships with store teams. You will be responsible for welcoming customers as they enter the store, providing friendly service, and responding to Asset Protection initiatives.
Key Responsibilities:
- Provide exceptional customer service & support to all internal and external customers.
- Respond to Gatekeeper alarms and receipt check as required.
- Assess safety hazards (i.e., Spills, wet floors etc.) and take proper procedures to ensure customer safety.
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- scalate any crisis or emergency situations in a timely manner.
- Maintain and submit daily, weekly, and monthly status reports.
- All other duties as required.
Requirements:
- Experience within a retail environment preferred.
- Ability to foster partnerships with store teams.
- Exceptional customer service skills with a talent for building relationships.
- Professional, friendly, and approachable demeanor.
- Ability to remain calm in high tension situations.
- Ability to walk or stand in the same position for long periods.
- Ability to lift up to 50 lbs.
- First Aid and CPR certified is an asset.
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