Training and Implementation Specialist

3 weeks ago

Québec City, Canada Harris Computer Full time

Description

du poste/ Votre impact sera : Développer et maintenir une connaissance solide et précise de bout en bout des processus et des procédures applicables. Concevoir et développer des programmes de formation pour les clients externes et les membres de l'équipe interne. Préparer des supports tels que des synapses de cours, des documents à distribuer, des guides et des vidéos. Former les clients à l'utilisation de nos logiciels à l'aide de diverses plates-formes pendant toutes les phases de mise en œuvre. Appliquer les nouvelles technologies pour dispenser les cours et améliorer l'expérience d'apprentissage des utilisateurs (par exemple, apprentissage à distance, CBT interactif, formation mixte), avec une compréhension approfondie des principes et des stratégies d'adoption numérique. Fournir un soutien aux ventes et au marketing, de manière occasionnelle, en participant à des réunions de démonstration avec des clients potentiels Comprendre et atteindre les objectifs de Harris Healthcare en matière de mise en œuvre, de revenus et de mesures de performance. Travailler avec le chef de projet et l'équipe de projet pour évaluer les besoins en formation des clients et mettre à jour et affiner le matériel de formation actuel. Participer au suivi des problèmes ou des escalades liés au projet et élaborer des stratégies de réponse et des actions pour résoudre les problèmes. Autres tâches selon les besoins.

Compétences requises :

Des compétences supérieures en matière d'expression orale et écrite et de présentation sont requises. Expérience de l'élaboration et de la présentation de matériel de formation dans une salle de classe pour adultes. Expérience en conception pédagogique, y compris l'élaboration de programmes, la création de matériel de cours et la formulation d'exercices pour les approches d'apprentissage en ligne et avec instructeur. Haut niveau de résolution de problèmes et compétences déductives. Doit s'adapter à des situations variées et être polyvalent lors de mises en œuvre complexes avec des priorités et des objectifs variés. Expérience avec Microsoft Office (Excel, Word, PowerPoint, etc.) Une expérience des modèles et principes éducatifs, tels que ADDIE, est un plus. Expérience préalable des outils de création (Artculate, Camtasia, Captivate, etc.) et préférence pour les candidats ayant une expérience des plateformes ou méthodologies d'adoption numérique.
 

Required/Preferred Education and Experience:

Bilingue - français et anglais. BS ou diplôme supérieur, en particulier dans un domaine clinique de préférence. Expérience du flux de travail sur le marché québécois. Expertise en matière de flux de travail dans le secteur de la santé, avec une maîtrise d'au moins un module ou un domaine majeur. Expérience préalable dans l'installation de systèmes d'information sur la santé, de préférence avec une solide connaissance pratique des opérations hospitalières.

Harris Healthcare is looking for a talented and motivated individual to join our team as a Training and Implementation Specialist.

In this key role, we count on you to work closely with a cross-functional group of team members to design and develop training programs/curriculums, prepare materials such as course descriptions, handouts, guides, instructional videos and conduct customer trainings for new and experienced users.

This is an excellent opportunity to be part of a team dedicated to customer success and to help prepare for the deployment of our next-generation EHR solution to our customers
This is a full-time position with benefits, including a generous vacation policy and health, dental, life and disability insurance.

Duties/Responsibilities:

Develop and maintain a solid and accurate end-to-end knowledge of applicable processes and procedures. Design and develop training programs for external clients and internal team members. Prepare materials such as course descriptions, handouts, guides, and videos. Train customers in the use of our software using various platforms during all phases of implementation. Apply new technologies to deliver courses and improve the learning experience for users e.g., distance learning, interactive CBT, blended training), with a keen understanding of digital adoption principles and strategies. Provide sales and marketing support, on an occasional basis, by participating in Demo meetings with potential clients. Understand and achieve Harris Healthcare’s implementation, revenue, and performance measurement goals. Work with the project manager and project team to assess clients' training needs and update and refine current training materials. Participate in monitoring issues or escalations related to the project and develop response strategies and actions to resolve issues. Other duties as required.

Required Competencies:

Superior speaking, writing and presentation skills are required. Experience developing and presenting training materials in an adult classroom. Experience in instructional design, including curriculum development, creation of course materials, and formulation of exercises for online and instructor-led learning approaches. High level of problem solving and deductive skills. Must adapt to varied situations and be versatile during complex implementations with varied priorities and objectives. Experience with Microsoft Office (Excel, Word, PowerPoint, etc.) Experience with educational models and principles, such as ADDIE, is a plus Previous experience with Authoring Tools (i.e. Artculate, Camtasia, Captivate etc. ) and preference for candidates who have experience with digital adoption platforms or methodologies.

Required/Preferred Education and Experience:

Bilingual - French and English BSc or higher degree in a clinical field preferably Workflow experience in the Quebec market Healthcare workflow expertise, depending on product line or modules, with proficiency in at least one major module or product line. Previous experience in the installation of health information systems, preferably with a solid working knowledge of hospital operations.

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